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Remove the additional click needed to change the product area in the backend

Related products:CC Ideation
  • January 31, 2025
  • 7 replies
  • 53 views
  • ChetDeltek
  • Johnk
    Johnk

Johnk
  • Helper ⭐️
  • 51 replies

First off, all the latest additions have been fantastic! 

However, I noticed that there was also a change to ideas in the backend. Specifically the product area dropdown now requires an additional click to search for another product area.

Before you could select the dropdown, type in the the area needed, then select it.

Now you have to select the dropdown, then you have to click search, and then type in the area and then select it.

I’m guessing it may be related to the new feature allowing you to force the members to select a product area?

I know this may seem like a small issue but for larger Communities those clicks add up over time.

Could the team find a way to revert it back or change you can just search once you select the product area instead of having to select search?

This topic has been closed for comments

7 replies

  • Gainsight Employee ⭐️
  • 37 replies
  • February 20, 2025

Hi ​@Johnk!

 

The team iterated on this.

Can you please take a look in one of your Ideas or Products Updates in Control and test the Product Areas dropdown to confirm the focus is always set to the search bar, allowing you to type without manually selecting it?


Johnk
  • Author
  • Helper ⭐️
  • 51 replies
  • February 20, 2025

Thanks ​@hhugo, it is better! Now if they could enable the ability to select the highlighted selection instead of that small checkbox we’d be peachy. But going to count my blessings and greatly appreciate you all making adjustments based on feedback.


  • Gainsight Employee ⭐️
  • 37 replies
  • February 21, 2025

@Johnk perfect, thank you for confirming!

 

Now if they could enable the ability to select the highlighted selection instead of that small checkbox we’d be peachy. But going to count my blessings and greatly appreciate you all making adjustments based on feedback.


Just so I fully understand, you do mean you can’t select a whole Product Area section when you click outside of the checkbox correct?

 


Johnk
  • Author
  • Helper ⭐️
  • 51 replies
  • February 21, 2025

Yep! Again, small thing but it would help speed things up. 

 


  • Gainsight Employee ⭐️
  • 37 replies
  • February 24, 2025

@Johnk the team was working on this we managed to iterate on it too.

You should now be able to type without having to click the search bar in Control, select any Section or Product Area by clicking in the checkbox or the highlighted area, while keeping the dropdown menu open and without it scrolling back to the top.

 

I will close this idea but if you have any further feedback just let me know! :)


  • Gainsight Employee ⭐️
  • 37 replies
  • February 24, 2025
New IdeaReleased

Johnk
  • Author
  • Helper ⭐️
  • 51 replies
  • February 24, 2025

Man, you all rock! Thank you ​@hhugo 


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