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New Idea

Ability to update task due dates when moving CTA due date up

Related products:None
brandon
johnny_burtchaell
andrew_cummins
aaronhatton
  • brandon
    brandon
  • johnny_burtchaell
    johnny_burtchaell
  • andrew_cummins
    andrew_cummins
  • aaronhatton
    aaronhatton

ganesh
  • Contributor ⭐️⭐️
  • 4 replies
When moving a CTA due date up ahead of some tasks in the playbook, Cockpit results in an error - that the CTA can't be due ahead of task due dates. Makes sense, but the solution is for the CSM to update the task due dates manually.

Idea: can we automatically update task due dates when cta due dates are pushed up or back in time?

3 replies

heather_hansen
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 954 replies
  • October 4, 2016
Yes! Please! We have a rule that runs that automatically adds a Success Plan template with dates already specified at certain places in the contract time-wise. There are instances, however, where the CSM has had to add the plan manually, and when they do, it's super confusing for them to have to change the dates to get the right dates for those events. Happy to provide more details if anyone is interested.

nitisha_rathi
  • Expert ⭐️
  • 1134 replies
  • October 12, 2016
Hi,

Thanks for the post. We will check the dependencies in enabling this feature and get back to you.

Thanks,
Nitisha 

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  • Gainsight Employee ⭐️
  • 213 replies
  • July 12, 2017
Hi All,

Currently we have Option of Cascading CTA/Task Due date, with this option Task Due date gets updated Up or Down whenever CTA Due date is moved Up or Down.

Hope this solves the Use Case.

Regards,
Hitesh

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