Hello!
I opened up a Gainsight support ticket in hopes that they could guide me on why I wasn’t able to remove participants from a Program per the customer’s request.
I was informed that once the participant status changes to “COMPLETED”, we can no longer remove the participants from the participant list, meaning they will continue to receive these emails even though they requested not to receive them.
I asked if there was a way we could change the participant status to “ACTIVE” so we could remove them and I was told this is not a possibility. I feel that as a Gainsight Admin, we should be able to change the participant status in order to remove them per customer requests as needed.