The documentation for the Email Assist Plug-in states:
Limitation
Is there any development work planned around this limitation?
Thanks,
James
+2
+11When I ran into this conflict, neither Gainsight nor Mixmax seemed ready to own the issue, with each pointing at the other as the party to remediate.
While it’s not a fix, we did shift to training team members on using “Email-to-Timeline” to document their outbound emails. That didn’t solve for Template use, but it got us close enough that we could live with the two apps together in our tech stack.
+6A sizeable limitation for our team as well and is making it extremely difficult to drive adoption of Timeline usage. Copying in
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