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[Feature Request] Be able to re-add Knocked off Participant in AO

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elaine_cleary
alex_legay
darkknight
leanne
  • elaine_cleary
    elaine_cleary
  • alex_legay
    alex_legay
  • darkknight
    darkknight
  • leanne
    leanne
kevin_ly
Posting on Behalf of a Customer.

In an active advanced outreach a User can remove a participant manually to knock them off the outreach.

However, main issue, if there is a need to add a knock-off back into the AO there isn't an option from the UI. An option to in the future to do this would greatly increase the AO user experience. 

As a use case example, if a user was accidentally marked knocked off in AO it would make sense one wants to add them back in, especially if unique criteria is once in a lifetime.

Yes, you could possibly modify the uniqueness criteria to bring in knock -offs. However, it doesn't make sense to do so when there are already several legitimate knock-offs on the list.

    4 replies

    abhishek_sivaraman
    Hi,

    Thanks for sharing . To understand the request correctly , the ask is for the ability to add some(not all) of the knocked off participants into the journey(they will start from scratch) from the UI ? Am i correct?

    Thanks
    Abhishek S
    allie_gold
    1 person likes this
    • allie_gold
      allie_gold
    kevin_ly
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    • kevin_ly
    • Author
    • Helper ⭐️
    • 76 replies
    • March 8, 2018
    Yes sir that is correct. If there is a need to put them back where they were I let customer interject on that point.
    allie_gold
    1 person likes this
    • allie_gold
      allie_gold
    sai_ram
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    • sai_ram
    • Expert ⭐️⭐️
    • 3727 replies
    • June 25, 2018
    Hi Kevin, Since this is a new feature request, changing this to an idea post.

    Thanks for posting!
    faust_belarmino
    Forum|alt.badge.img
    This would be GREAT! We have an onboarding program that has 8 emails in the span of 30 days. It's to help our clients set up their system and learn how to configure their settings so it's super important for them to receive these emails! Sometimes, emails bounce in the middle of the program (for whatever reason). Now they're missing out on the rest of the emails because we can't add them back in! :(

    So if we can re-add dropped participants AND have the ability to choose WHERE to add them back in would be FANTASTIC!!!
    melissa_allen
    chad_kocherhans
    2 people like this
    • melissa_allen
      melissa_allen
    • chad_kocherhans
      chad_kocherhans

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