Hello,
Is there a way to send email assist emails on behalf of someone else? It appears not, but we are having an issue where a CSM is on PTO and the manager would like to send out the email assist's on behalf of her CSM's. But the only way I can consider this a possibility is to log in as that user in SFDC (the company will not allow for these users to have this permission set to do this).
Is there any other way outside of sending an automated outreach?
+4Hi Ky, you're not missing anything. It's not possible right now. I have this need as well and would really like to see us put it on the roadmap!
Thanks for posting. This is already considered and will update you once it is released.
+5I have multiple customers asking for this. For example: AbsorbLms.
Outplay. Outwit. Outlast.
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Hello @meenal
This capability will be part of email from anywhere implementation which is planned for Q3.
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Hello
We will be rolling out this feature post November release. This will be available for NXT customers only who have onboarded to Horizon analytics.
+7marionmungcal wrote:
@chethana What’s the update on this?
If you’re on NXT you should have this capability. You can read this article for more info: https://support.gainsight.com/Gainsight_NXT/Email_Assist/Email_Assist_2.0/What's_New_in_Email_Assist_2.0
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