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Is it possible to provide an option to choose "Include Null Values" for Multi-Select Picklist fields

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cmultanen
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    cmultanen
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phani_kumar

Hi.

Currently, we don’t have an option to choose/select the “Include Null Values” for the Multi-Select Picklist fields in Rules and/or JO Query Builder.

When ever we drag the multi select picklist field in to a filter section (Ex: in Rules) we have to choose either Includes or Excludes option only and unable to select the “Include Null Values” as well. Like how we have this option for Picklist Data type fields.

Screenshots for the same:

 

Due to unavailable of this option we are unable to get the Null value records. If we can get the same option like how we have for the Picklist field would be great.

Thanks.

14 replies

alizee
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  • 659 replies
  • January 23, 2023

Please please please. Getting this kind of information through ‘count of’ filtered tasks and reassembling that is really a waste of the available number of tasks we can have in rules engine and JO (I know it’s going to change), not everything warrants a data design either. This is really a feature we needed yesterday.


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • January 24, 2023

@vmallya, @Prateek Parashar could you pl take a look at this requirement?

cc @PavanCh  


anirbandutta
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  • February 20, 2023
Updated idea statusNo StatusUnder Consideration
Idea merged into:

All the votes from this idea have been transferred.

anirbandutta
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  • February 20, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

anirbandutta
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  • 1804 replies
  • February 20, 2023
Idea merged into:

All the votes from this idea have been transferred.

Jef Vanlaer
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  • 187 replies
  • March 7, 2023

Pretty frustrating to have to work around this still today in Data Designer (and all other areas)


romihache
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  • 426 replies
  • March 7, 2023

Heavy +1!
Working around this silly gap consumes a lot of time, would love to see this implemented in the near future!
 


heather_hansen
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  • 954 replies
  • September 25, 2023

+1 - Running into this with Horizon Rules as well.


seth
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  • Gainsight Employee ⭐️⭐️⭐️
  • 550 replies
  • January 18, 2024

What’s the easiest way that you use to work around this? (I’m filtering Relationships in Data Designer.)

Best option I can think of:

  1. Fetch Relationships, including the multi-select picklist
  2. Transform: Only include GSID field. Filter for picklist values in [select all items].
  3. Merge: Join the filtered GSIDs back to the original list of Relationships
  4. Transform: Filter for that merged-in GSID field is null, to find Relationships without anything in the multi-picklist.

alizee
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  • 659 replies
  • October 30, 2024

Wouldn’t it be time to look at this? It’s such a hinderance. 

Here’s recap of what doesn’t work with multi picklists: 

The multi picklist by @respectablesoundtrack6143 | Suno

 

 


benwanlessmenlo
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 115 replies
  • February 5, 2025
seth wrote:

What’s the easiest way that you use to work around this? (I’m filtering Relationships in Data Designer.)

Best option I can think of:

  1. Fetch Relationships, including the multi-select picklist
  2. Transform: Only include GSID field. Filter for picklist values in [select all items].
  3. Merge: Join the filtered GSIDs back to the original list of Relationships
  4. Transform: Filter for that merged-in GSID field is null, to find Relationships without anything in the multi-picklist.

I almost went down this path, but I tried something else. In horizon rules I was able to bring the field in and use the ‘duplicate as string’ option then use the ‘does not contain’ filter on the new string field in a later step to get the desired results.

Still this is not ideal, if the name of pick-list item is ever updated it cause unintended consequences for this rule, so maintainability it would be really nice to have the ‘is not null’/’is null’ options.

Best,

Ben Wanless


alizee
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  • 659 replies
  • February 5, 2025

Filtering's a nightmare, nulls and not nulls,

Transforming data, it takes its toll.

Can't handle filters, it's out of control,

Multi-select pick lists, they take their toll.

Multi-select pick lists, you're a tricky game,

 


alizee
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  • 659 replies
  • February 5, 2025

@LiamGilleran As discussed, we’re many wanting this :). 


angela_domenichelli
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 244 replies
  • February 7, 2025

Ran into this last week and ended up changing the field to a single-select in Salesforce & Gainsight.  My other proposed work around was to create a new Boolean field for each use case and transform data in a case statement before populating.  Very messy.


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