It would be nice to have the ability to build a survey and then select which questions show for each type of customer or customer attribute that I select. For instance I may have 10 questions but only three questions would apply to the customers that have product "X" or a service package so for those customers I would only want the survey to show those three questions instead of the entire list of 10 questions. Right now I would have to build multiple sets of the same survey to use filter logic because the logic can only be used at the PowerList level. It would be nice to have the ability to use filter logic within the actual survey.
This way you can create one survey with a power list and use the question filters to identify what questions they get asked for the survey.
New Idea
Ability to use filter logic on survey questions
Thanks Andrew, for reaching out to us. This is awesome idea, I will look into feasibility of it and update this thread soon.
1 person likes this
+1Awesome thanks Praneet!
+1Any thoughts on feasibility?
Hi Andrew,
This particular feature is feasible, I have added it on roadmap. However i would wait to see how many customers have similar request. It will help me prioritize this item on survey roadmap.
This particular feature is feasible, I have added it on roadmap. However i would wait to see how many customers have similar request. It will help me prioritize this item on survey roadmap.
+1Thank you
+1Adding my two cents and requirements here are this is a critical feature for us with respect to surveys. We offer multiple products. We want to send one survey out to our customers with questions nuanced based on their product ownership. Ownership flags for each product exist at the account level in SF and GS so this could be easily built into logic for each question, where applicable. Without this, we are forced to send product level surveys (potentially multiples to account contacts) as there are too many permutations of ownership that could occur to create a survey per situation.
Please let me know if you need any further details. Again, this is critical to use using the survey feature at the account level as we would like.
Please let me know if you need any further details. Again, this is critical to use using the survey feature at the account level as we would like.
+1Hi Praneet-
Do you have timing on this functionality?
Jennifer
Do you have timing on this functionality?
Jennifer
Hi Jennifer,
We will have product team start working on this soon, I will update ETA for this in 2-3 weeks.
We will have product team start working on this soon, I will update ETA for this in 2-3 weeks.
+1Thank you!
+1Hi Praneet-
Any timing updates?
Jennifer
Any timing updates?
Jennifer
Hi Praneet,
Is there any updates on this? Will this be coming out with the summer release?
Thanks,
Is there any updates on this? Will this be coming out with the summer release?
Thanks,
+1Any update on this Functionality?
+1Do we have an update of progress on this one or has anyone found a work around besides separate surveys?
1 person likes this
+1Three years in the making....not sure where we stand on this 🙂 No work around other than separate surveys. Basically we need attribute based branching.
Hi everyone,
Can you please share were there any updates for this feature? If yes, what’s the last ETA for deployment?
I would also suggest to create a single-choice step option for Surveys (as currently we have only multi-choice available, which doesn’t cover all possible cases).
Thank you in advance!
1 person likes this
Hi
Hope this helps!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.