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Released

Ability to choose Activity Type with Chrome Plugin

Related products:CS Timeline & Activity Tracking
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M

Hi there! Is there a way to select an "Activity Type" before logging the email to my Gainsight timeline? When I select the "Log to Timeline" box with my Chrome plug-in, it appears in my Gainsight timeline with the activity type "Email". This means that, once the email is sent and logged to my timeline, I then have to navigate to my Gainsight timeline and update the activity type manually. It would be helpful to be able to select the activity type before I "Log to Timeline" so its recorded correctly and seamlessly to my timeline.

Thank you!

4 replies

andreammelde
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  • andreammelde
  • Helper ⭐️⭐️
  • 367 replies
  • February 27, 2024

This was introduced to Microsoft Outlook Plugin in the most recent release - why was it not introduced for Chrome Plugin? I would expect parity between the email inbox plugins. We were highly looking forward to being able to choose the Activity Type and Account.

Andrea Carroll
austin_hendrix
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  • austin_hendrix
  • Contributor ⭐️⭐️⭐️
  • 12 replies
  • April 9, 2024
andreammelde wrote:

This was introduced to Microsoft Outlook Plugin in the most recent release - why was it not introduced for Chrome Plugin? I would expect parity between the email inbox plugins. We were highly looking forward to being able to choose the Activity Type and Account.

Big +1 here. We were under the impression that this would go live for Gmail. When can we expect this to be available? It requires a lot of unnecessary additional time from our CSMs to manually update the activity types in Gainsight. 

A
andreammelde
dayn.johnson
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Ritika Jindal
  • Ritika Jindal
  • Gainsight Employee ⭐️
  • 44 replies
  • September 1, 2024

This one is released on August 24 and currently available for all customers. Please udpate your chrome extension if you still dont see it. Latest chrome extension version 7.0.1

Ritika Jindal
  • Ritika Jindal
  • Gainsight Employee ⭐️
  • 44 replies
  • September 1, 2024
New Idea→Released

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