We currently have a custom field on the Timeline activity form to capture CSM Sentiment which updates a Company scorecard measure. We rely heavily on the Gainsight Assist Outlook Plug-in to add emails to Timeline and would like to be able to set Sentiment while doing so.
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Agree this is needed and with high priority!
Users already complain about how much time it takes to log Timeline entries. But for data accuracy, we must be able to to capture values in required fields.
I was told by my CSM that this is not currently on the roadmap. IMO this needs to make a leapfrog to the top of the list if you want to improve adoption and the CSM user experience!
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