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Allow for article-level permissions

Related products:CC Knowledge Base

I would like to be able to “stage” articles in their correct Categories for internal review.

Also, we have “internal-only” product content that should reside in the same place as publicly accessible content (such as internal v. external release notes).

4 replies

  • Gainsight Employee ⭐️
  • 37 replies
  • March 28, 2025

Hi ​@danielwal_coco - correct me if I am wrong but by

I would like to be able to “stage” articles in their correct Categories for internal review.

 

Do you mean you want to have your team review articles before they are available to the public? This may help you:

You should be able to create an article, select the category it should belong to and save if as a draft. You can then find the article in the Article overview page - you can use the filter Status > Draft and Published In > (Category name)

 

Also, we have “internal-only” product content that should reside in the same place as publicly accessible content (such as internal v. external release notes).

 

This is currently not possible - you can only set visibility permissions at the category level where you can set the whole category to be visible or not to certain user roles. It sounds like you wanted to do this at the topic level.

I’d suggest you have a separate category where you place the internal release notes and revoke visibility permissions to users that should not be able to see such content.


  • Author
  • Contributor ⭐️⭐️
  • 3 replies
  • March 28, 2025

Drafts won’t work for us; we have hundreds of folks we’d want to review/access “hidden” content and we don’t want them all to have access to the backend. This should be standard functionality for any purpose-built documentation platform.


  • Gainsight Employee ⭐️
  • 37 replies
  • March 31, 2025

​Thank you for sharing your feedback @danielwal_coco.

We’ll open this idea for further voting so we can monitor and assess this request.


  • Gainsight Employee ⭐️
  • 37 replies
  • March 31, 2025
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