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christopher_sanderson
Helper ⭐️⭐️
August 12, 2016
New Idea

Allow STRING field to write to PICKLIST

  • August 12, 2016
  • 6 replies
  • 204 views
Most ETL tools allow you to use the SFDC API to write a STRING or TEXT type field into a PICKLIST, where the value will write over if it finds a like match, or will just not write the value if it does find a match.  I'd like to see what we can do to make this happen in our Rules Engine.

If I have a STRING field in the MDA, and I need to write that data to either Gainsight or SFDC, and one of those fields on the object is a picklist, i have to create one action for each picklist value and use a combination of + CUSTOM FIELD and CRITERIA to get that value to write in.  This is inconvenient, especially for one of the customers I am working with where they have 5 picklist fields.  Each picklist has anywhere from 4-8 values, so at a minimum I need multiple rules and multiple actions to manage this.

Looking for thoughts on this!

    6 replies

    sundar
    Expert ⭐️
    August 19, 2016
    Thats a great idea! 
    You would want to have a catch all in case of there is no match for a given STRING right?
    christopher_sanderson
    Helper ⭐️⭐️
    August 19, 2016
    Absolutely!  It could serve a dual purpose, where they are allowed to either 1) enter the default value based on the picklist set or 2) enter a NULL value so that the picklist is blank.  Does that work?
    jeffrey_coleman
    Helper ⭐️
    January 12, 2018
    Just wanted to echo this as a key requirement. Related to the thread over at https://community.gainsight.com/gainsight/topics/cannot-load-data-into-mda-drop-down-list-via-rules-...
    ana_costa_ed8be0
    Contributor ⭐️⭐️⭐️
    May 7, 2018
    Thats a great idea!  :D  
    phani_kumar
    Gainsight Employee ⭐️⭐️
    June 18, 2020

    Hi.

    Recently I created a rule that will load the data to the Multi Picklist Datatype field.

    You can refer to this link.

     

    Thanks.

    shannon_olsen
    Contributor ⭐️⭐️⭐️
    February 25, 2021

    While this is listed with a workaround - all the links included in responses appear to error out or I do not have permissions to view the data?

    We’re looking to migrate some survey responses into our Customer Attributes to improve data captures and maintenance. While we mimicked the questions set up between the two sources (survey and attribute) the flattened survey response data presents our picklist options as strings which puts us in the same position as the original poster - having to create unique actions for each and every selection option in order to map into the applicable pick list value.