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New Idea

Better/more descriptive error messages when Company Person edit fails

Related products:None
  • March 2, 2021
  • 1 reply
  • 25 views
jean.nairon
alen_horvat
darkknight
jeffrey_coleman
  • jean.nairon
    jean.nairon
  • alen_horvat
    alen_horvat
  • darkknight
    darkknight
  • jeffrey_coleman
    jeffrey_coleman

darkknight

This should actually apply everywhere in Gainsight, but in testing Company Person C360 section, I went to edit an email address and got this error “FIELD UPDATE FAILED.”   No reason, no explanation.

 

Assumedly this is because a Person record already exists containing the email address with which I was attempting to update - but the end user would not know that and thus they would contact me, the admin saying something isn’t working. 

1 reply

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • March 2, 2021

@darkknight sorry for the inconvenience. We are woking on improving the error messages. Thanks for sharing this here, this will definitely help us.


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