Skip to main content

 

PX OFFICE HOURS  -  “Theme of the month” series started in Jan 2022. For the selected “Theme → Feature” every month, we have at least four sessions from our subject matter experts, covering every aspect of the feature, from fundamental to advanced logic. So far, we have covered the below themes(Features) in our hands-on sessions.👇 (Jan 2022 - Sept 2022)

Post themes we have recordings available on PLG use cases (Oct 2022 - Now)😀

We are organising customer spotlights every month since Jan 2023, so that you can learn from success of your peers.😎

Thanks for all the support and bookmark this space for most updated recordings on trending discussions & hands-on sessions every week🤗

OCT 2023 - Webinars 
 

👉Customer Spotlight  PX :

  • PX Features:
    • Analytics (Funnels, Feature Adoption, Retention Analysis, Dashboards)
    • In-app Surveys (CSAT, NPS) 

 

SEPT 2023 - Webinars 
 

Customer Spotlight: PX

🌟How Autodesk Achieved 20%+ Response Rates and Reduced Response Times to Just One Week with PX

 

AUG 2023 - Webinars 

Customer Spotlight: CS + PX

🌟Unleashing Customer Engagement: How ReviewPro Engaged 40k+ Customers and 95% of their Account Base Using CS-PX

PX Features:

  • In-app Surveys (NPS, CES) 
  • Dashboards for Sentiment
  • KC Bot

 

JULY 2023 - Webinars 

👉PX Product Release Webinar🌟⬅ Click here to learn all about our July Release!

 

 

JUNE 2023 - Webinars 
 

Customer Spotlight: PX

🌟How Adobe Increased Feature Utilization by 24% and Achieved Feature Conversion Rates of 58%👈

 

MAY 2023 - Webinars 
 

Customer Spotlight: PX

🌟How Adobe Boosted Product Adoption 21% with a Winning Onboarding Strategy👈

 

PX Features:

  • In-app Engagements (Feature Release Announcements with Guided Tours for Onboarding)
  • Dashboards (Setting up “Onboarding” Dashboard) 
  • Product Mapper Set-up

Best Practices Covered:

  • How to Define your KPI’s for Onboarding & identifying Cross Functional Teams 
  • Best Practices around Iteration and Measuring impact of any In-app Engagements
  • Personas

 

APR 2023 - On Demand Webinars 
 

Customer Spotlight: PX

🌟April Customer Spotlight : Building Continuous Discovery Habits as a UX+Product+Dev Trio from Quantum Workplace 🎖️️🌟
📈How to Leverage Customer Insights for Better Product Decisions - with Kat Kenny, Manager of CS of Gainsight PX
🤖Personalize KC bots for various use cases 

 

 

MAR 2023 - PLG FLYWHEEL MOMENTUM - GROWTH
 

PLG Growth Use case #12 : Product & Growth Marketing
Personalize user experience like never before using PX 

  

FEB 2023 - THEME OF THE MONTH - PLG FLYWHEEL MOMENTUM - GROWTH
 

PLG Use case #10 : Growth : Experimentation.      
PLG Use case #11 : Retention : Support Deflection
PX Release Webinar : Customer Exclusive

Customer Spotlight:

🎁 February Customer Spotlight - User Centered Approach to Product Mapping  from Acquia🌟

 

 

JAN 2023 - THEME OF THE MONTH - PLG FLYWHEEL MOMENTUM - RETENTION

 

PLG Use case #8 : Retention - NPS & Advocacy  Deck 
PLG Use case#9 : User Reactivation  

Customer Spotlight: CS + PX

🌟January Customer Spotlight : Dealerware👈

 Read their Amazing Case Study Here⬅

 


NOV 2022 - THEME OF THE MONTH - PLG FLYWHEEL MOMENTUM - ADOPTION
 

PLG Use case #5 : Adoption - Data Driven Decisions
PLG Use case #6: Adoption - Release Experience
PLG Use case #7: Adoption - Feature Activation 

 

 

OCT 2022 - THEME OF THE MONTH - PLG FLYWHEEL MOMENTUM - ONBOARDING

 

PLG Onboarding #1. Free trial to scale customer acquisition
PLG Onboarding #2. Contextual user feedback #3 User enablement
PLG Onboarding #4. Customer Onboarding
PLG Onboarding Wrap : Key KPIs, Key Goals and New KC bot

 

Bonus : PLG : Onboarding Worksheet

 

SEP 2022 - THEME OF THE MONTH - PATH ANALYSER

 

Path Analyser to identify hurdles in onboarding flow
Identifying bottlenecks and Friction in UX using Path Analyser
Product managers life saviour - Path Analyser
Analyse how campaigns effect user paths using Path Analyser

 

 

AUG 2022 - THEME OF THE MONTH - NEW IN-APP EDITOR : RECORDINGS

 

Overview : What’s new with Editor 2.0?
Editor 2.0 : Using Hotspots & Tooltips to drive New Feature Adoption and Onboarding
Editor 2.0 : Using Dialogs for Release Announcements and Marketing Messages
Editor 2.0 : Tips and Tricks for better messaging 

 

 

JULY 2022 - THEME OF THE MONTH - FUNNELS: RECORDINGS

 

Funnels Overview
Onboarding funnels and way to find your product Time To Value (TTV)
Using Funnels the PX PM Way!
Advanced Funnels on PX using segments

 

 JUNE 2022 - THEME OF THE MONTH - RETENTION : RECORDINGS

 

Back to Basics: Retention Analysis Part 1

Back to Basics: Retention Analysis Part 2
Retention analysis for Product Managers
Retention analysis using custom event data
New user retention analysis and strategies for cohort

 

 MAY 2022 - THEME OF THE MONTH - QUERY BUILDER: RECORDINGS

 

Advanced Queries and Insights for Product Development Teams

Advanced Queries and Insights for Customer Success Teams
Advanced Queries and Insights for Product Managers
Advanced Queries and Insights for Product Marketers

 

 APRIL 2022 - THEME OF THE MONTH - DASHBOARDS: RECORDINGS

 

Dashboard basics : Know your audience
Dashboard basics : Track the impact of your engagements
Setting up the dashboards for Product Managers on PX
Setting up the dashboards for Product Marketers on PX

 

MARCH 2022 - THEME OF THE MONTH - DO MORE WITH LESS (TIPS & TRICKS)

 

Admin Console : Pro session on monitoring and analysing issues.
Attributes inclusion : Pro session on advanced analytics and precise targeting
Auto resolve : Pro session on dealing with Dynamic URLs for Engagements
User profile : Pro session on demystifying user profile data to insights
Query builder : Pro session on custom analytics and insights

 

FEB 2022 - THEME OF THE MONTH - SURVEYS

 

Closed Loop Feedback : How to get more from your surveys
Survey your users via a custom button within the PX email
MCQ Enhancements: Multiple questions in a single page
Empowering gamification with survey data and web hooks

 

JAN 2022 - THEME OF THE MONTH - KC BOT

 

How to trigger external chat bots via PX KC bot
Configure and Capture Dynamic feedback in PX & Use cases
KCBot as the new release vehicle
How to control the Knowledge Center Bots using API Calls.


 PX OFFICE HOUR RECORDINGS - 2021

PX OFFICE HOURS : 2021

Thanks for sharing these recordings! 

Thanks for sharing these recordings! 

You are welcome 🤗 , Happy PX-ing!!

@susan_parker , updating this weekly on your request :-)

@Sruthimalla - Do you have a link to a description and sign-up for the Nov 16 webinar? I saw a banner in Gainsight PX, but the link didn’t work (opened a new blank tab). The PX Office Hours card in the KC bot opens sign-up for the Nov 2 webinar.

Here is the registration link @mmarques  : https://gainsight.zoom.us/webinar/register/WN_l8DWYrv3SPeJRDgxDNJ0ng,

Rechecking on the dialog why it isn’t routing to the right page , thanks for sharing this :-) 

Thanks again @Sruthimalla, I’ve bookmarked this resource 🙂 

Thanks again @Sruthimalla, I’ve bookmarked this resource 🙂 

Love your Soshin @romihache 🤗

Reply


Terms & ConditionsCookie settings