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Live-search: now previewing on inSpired!

Live-search: now previewing on inSpired!
Yoeri
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  • Gainsight Employee ⭐️⭐️⭐️
  • 400 replies

We have some exciting news to share!

We just added a beta version of the live-search functionality to the inSpired community. We're previewing and testing this feature here on inSpired before we're making it available on the latest community templates.

Please give the new search a try and tell us what you think:

  • Did you find what you were looking for more easily?
  • Do the search-results (in the dropdown) meet your expectations?
  • Which information do you expect to see when searching?
  • Do you think searching on your mobile/tablet is accessible enough?
  • Are some items appearing too often, not enough, too far down in the results, or not at all?

How does the search algorithm work?


Search algorithms are very complex and a are affected by a lot of rules and attributes. When searching for something these are the attributes that we index (ordered by importance):

  • Title
  • First post
  • Answer
  • Reply
  • Tags
  • Category
  • Parent Category

Then a ranking formula is applied to configure how hits are sorted. This formula compares each criteria one after another. Amongst these criteria are: number of words from the query that match, typos, the position of the matching words, is the topic type an article (y/n) was the topic solved (y/n), when was the topic last updated, the number of likes, views and replies on a topic.

 

When will live-search be available in my community?


When live-search and the search results are returning the expected results. When is that? That's hard to tell. We're still tweaking the searchable attributes, ranking formula (getting you the best results), UI and UX, so If you have any questions, ideas or other feedback about this feature (positive or negative) let us know.

We will keep you posted here on inSpired on improvements and new milestones.

19 replies

Justin Roussel
  • Gainsight Employee ⭐️
  • 5 replies
  • August 24, 2018
Pretty sure @Esther Groth , @Ditte, @OVOdarran , @Riina and @tomasmouton want to try it 🤓

tomasmouton
  • Contributor ⭐️⭐️⭐️⭐️
  • 37 replies
  • August 24, 2018
Hello @Yoeri and @Justin Roussel !

Great news!!! 😎🤓

Is this available for non branded templates? 😅

OVOdarran
  • Helper ⭐️
  • 137 replies
  • August 24, 2018
@Justin Roussel This is awesome! Been waiting for this a loooooooooooong time!

Really confident this will help reduce duplication of questions and topics and make it much easier for customers to search the forum!!

Ditte
Forum|alt.badge.img
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 167 replies
  • August 24, 2018
😍😘🤗😍
Wonderful!

Yoeri
Forum|alt.badge.img+3
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 400 replies
  • August 24, 2018
Thanks for the first positive responses. Please let us know if you find something odd :)

@tomasmouton Live-search is designed and built for the branded templates and won't be added to non-branded templates

Hiewwaiy
  • Contributor ⭐️⭐️⭐️⭐️
  • 39 replies
  • August 27, 2018
Great!!! 😀

Kenneth Refsgaard
  • Contributor ⭐️⭐️⭐️
  • 14 replies
  • August 27, 2018
This is awesome! Quick question - I'm assuming it will prioritise topics that have a marked answer? But will also include topics that don't? If so, I think it would be cool to show which ones have a marked answer with the same icon that is used on the rest of the platform.

Justin Roussel
  • Gainsight Employee ⭐️
  • 5 replies
  • August 27, 2018
Kenneth wrote:
I think it would be cool to show which ones have a marked answer with the same icon that is used on the rest of the platform.


@Kenneth Refsgaard I agree, I gave the same feedback 😉
A green color coding / icon ✔️or something similar to differentiate marked as answer in the live search would be really nice.

Niels Kamper
  • Helper ⭐️
  • 20 replies
  • August 27, 2018
Justin Roussel wrote:

Kenneth wrote:
I think it would be cool to show which ones have a marked answer with the same icon that is used on the rest of the platform.
@Kenneth Refsgaard I agree, I gave the same feedback 😉

A green color coding / icon ✔️or something similar to differentiate marked as answer in the live search would be really nice.


Agree, great idea!

Koen Sterken
  • Helper ⭐️⭐️
  • 29 replies
  • August 27, 2018
Hi! I think the functionality works great 🙂 I have one 'issue' with it: I was searching for a topic regarding Embeddable widgets. I tought I would find my answers in the Embeddable widgets Technical FAQ topic, but I was wrong.

Now I have to re-search for embeddable widgets. I don't know what should happen and I also do not have better solutions :)

Just wanted to give this feedback. Great functionality tough, if you happen to click on the right topic 🙂

Yoeri
Forum|alt.badge.img+3
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 400 replies
  • August 27, 2018
Thanks for sharing your feedback and suggestions @Kenneth Refsgaard @Justin Roussel @Niels Kamper @Koen Sterken 👍
Question that have an answer will be prioritised in the search results over unanswered questions.

We're looking into adding more context on the topic type and how we can visualise it. Next to 'Solved' we're also thinking about showing the other topic types (discussions, articles and questions, ideas) as information.


Julian
Forum|alt.badge.img+5
  • Gainsight Employee ⭐️⭐️⭐️
  • 908 replies
  • August 27, 2018
Nice! If you are displaying the content type, it would be awesome to show the label of an Article (so "Tutorial", "Interview" etc.) instead of just "Article". It would add much more context to the result.

Tiou
  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies
  • August 28, 2018
Hi,

Are you also working on a french-speaker version? 🤔

OVOdarran
  • Helper ⭐️
  • 137 replies
  • August 28, 2018
Justin Roussel wrote:

Kenneth wrote:
I think it would be cool to show which ones have a marked answer with the same icon that is used on the rest of the platform.
@Kenneth Refsgaard I agree, I gave the same feedback 😉

A green color coding / icon ✔️or something similar to differentiate marked as answer in the live search would be really nice.

Yes totally agree on this one, it would be great if it flagged the best answer (where there is one) so the customer knows they are getting a quality answer!

OVOdarran
  • Helper ⭐️
  • 137 replies
  • August 28, 2018
Yoeri wrote:
Thanks for sharing your feedback and suggestions @Kenneth Refsgaard @Justin Roussel @Niels Kamper @Koen Sterken 👍

Question that have an answer will be prioritised in the search results over unanswered questions.

We're looking into adding more context on the topic type and how we can visualise it. Next to 'Solved' we're also thinking about showing the other topic types (discussions, articles and questions, ideas) as information.




I like this, but I think colour coding, or adding bold to the line that are questions previously asked that have an answer would make them more obvious. Not sure solved question is the right terminology? Have we tested this with actual forum users outside of here to know if they understand what that means?

I was wondering if something more customer friendly like "This question has been answered" would be better? #justmyopinion

Yoeri
Forum|alt.badge.img+3
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 400 replies
  • August 30, 2018
@Tiou I'm not sure what you mean with a french speaker version. When we make this feature available we'll make sure all labels and text is translated to your community language.

@OVOdarran Thanks for the feedback. We tested the mockups with several users, we learnt that the grey icon and current terminology could be more clear so we're looking into that. Solved question isn't the most optimal terminology and the grey icon also raised some questions.

aluciani
Forum|alt.badge.img
  • Helper ⭐️
  • 110 replies
  • August 31, 2018
This is a cool feature - nice to see that its coming out +10000

Jurgen
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  • Helper ⭐️
  • 178 replies
  • September 14, 2018
I like this feature, and my suggestion would be to let users test this on their staging environments. The Insided community is tiny compared to some of the customers communities.

Yoeri
Forum|alt.badge.img+3
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 400 replies
  • September 19, 2018
Good suggestion Jurgen!

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