Helper ⭐️⭐️⭐️

Update

Moderator primary role permissions have been reduced

What has changed?

We've removed the following permissions from the moderator primary role.

Here's a visual showing how permissions have changed for moderators in Control - everything in green is still available for moderators; everything in red has been removed for moderators.

Click each spoiler below to see the details of the permissions that moderators have lost access to:

Analytics

Content dashboard
Members dashboard
Success dashboard
Post fields analysis
Export

Forum settings

Homepage
Forum structure
Email alert
Ideation
Moderation Labels
Content Helpfulness

General settings

User management
User profile fields
Custom User Roles
Ranks
Badges
Phrases
Platform visibility
Post field overview
File Uploads
Spam prevention
Integrations

System configuration

SSI configuration
Third-party Scripts

Appearance

Basic
Colors
Buttons
Fonts
Header
Navigation
Widgets

Embeddable widgets settings

Installation
Customization
Setup
Content configuration

Read on to see how you can adapt to this change if you want your moderators to maintain their access to these permissions.

Why did this change?

The Moderator primary role was not clearly distinguishable from the Community Manager/Administrator role.
By stripping away these default permissions from the Moderator primary role, the role has become much more flexible.
It means you can choose to add moderators with access to the bare minimum features needed for moderation.
However, if you want your moderators to have more access, you can simply grant them the extra permissions in a custom user role.

I'd rather keep my moderator's permissions the way they are right now. How can I achieve this?

This is really easy to do - just follow the steps below.

Create a custom user role as follows

Find the moderators you want to grant permissions to via Control > General Settings > User Overview and switch on the custom user role you created for them.

Voila! Please note that the following options still won't be available, even with the custom user role described above. Let us know if you think this'll be a problem for you in the replies.Forum settings

Content Helpfulness

General settings

File Uploads
Spam prevention
Integrations

System configuration

Third-party Scripts

Embeddable widgets settings

Installation
Customization
Content configuration

Any other questions/feedback? Let us know in the replies! 😁

Users & Roles

Drew C.

Helper ⭐️

Thanks for the update on progress here!
As an aside, I didn't receive an email notification about this post. I hope everyone sees it!

Community Manager // NetApp

bjoern_schulze

Helper ⭐️⭐️⭐️

As an aside, I didn't receive an email notification about this post. I hope everyone sees it!

Me neither. Saw it by chance.

daniel.boonAuthor

Helper ⭐️⭐️⭐️

Thanks for letting me know guys - we'll look into that!

inSided product alumnus

Jurgen

Helper ⭐️

As an aside, I didn't receive an email notification about this post. I hope everyone sees it!Me neither. Saw it by chance.

Same. I missed this one as well: https://community.insided.com/news-platform-updates-16/product-improvements-on-quick-links-content-helpfulness-related-topics-and-solved-topics-1247

Suvi Lehtovaara

Helper ⭐️⭐️

As an aside, I didn't receive an email notification about this post. I hope everyone sees it!Me neither. Saw it by chance.Same. I missed this one as well: https://community.insided.com/news-platform-updates-16/product-improvements-on-quick-links-content-helpfulness-related-topics-and-solved-topics-1247

Same here, for both of these topics!

https://yhteiso.elisa.fi/

Julian

Gainsight Employee ⭐️⭐️⭐️

Hi guys,

a quick update: thanks to your comments, we have fixed an issue with the inSpired notifications a few days ago. Everybody should receive 100% of the notification emails again. 🙂

Cheers,

Julian

I follow my nose, it always knows

OVOdarran

Helper ⭐️

@Drew C. Case in point, we didn't know/see this at all and had a mod come to me asking why they had lost functionality.

Don't really see the point here, if you don't trust your mods to have that type of functionality, I'd be worried!

Its a pain having to work harder to get the set up right. 😞

Community Manager // OVO Energy / Boost Power

Julian

Gainsight Employee ⭐️⭐️⭐️

Hey Darran!

Yeah, this small issue with notifications apparently came at the wrong time... :(

I feel what you say about giving your Moderators back the permission, it takes some time however we saw the need to do this.

Everybody trusts their Moderators I would say but I can understand when people do not want them to have the same permissions as Administrators. When they have the opportunity to promote themselves to admin than this should be changed, it just makes sense to have a hierachy in access between these roles. And as you are free to give them back all the rights then it's just a matter of doing that, so luckily there is no real "harm" done here.

If you need some help with setting up the custom roles in a way that your Moderators keep the same rights then let me know!

Cheers,

Julian

I follow my nose, it always knows

OVOdarran

Helper ⭐️

Thanks @Julian it's ok I have set up the extra custom role and given the mods access to this again. We use a lot of custom roles to support different areas of the forum, and move users in and out of them a fair bit so they need this access.

Darran

Community Manager // OVO Energy / Boost Power

daniel.boonAuthor

Helper ⭐️⭐️⭐️

Update: we're going to start removing permissions from the moderator primary role this week (sorry for the delay - I think my advance notice was a bit too in advance).

I also intentionally gave this topic an email bump since so many people missed it the first time.

inSided product alumnus

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What has changed?

Why did this change?

I'd rather keep my moderator's permissions the way they are right now. How can I achieve this?

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