Thanks for the update on progress here!
As an aside, I didn't receive an email notification about this post. I hope everyone sees it!
As an aside, I didn't receive an email notification about this post. I hope everyone sees it!
Me neither. Saw it by chance.
Thanks for letting me know guys - we'll look into that!
As an aside, I didn't receive an email notification about this post. I hope everyone sees it!Me neither. Saw it by chance.
Same. I missed this one as well: https://community.insided.com/news-platform-updates-16/product-improvements-on-quick-links-content-helpfulness-related-topics-and-solved-topics-1247
As an aside, I didn't receive an email notification about this post. I hope everyone sees it!Me neither. Saw it by chance.Same. I missed this one as well: https://community.insided.com/news-platform-updates-16/product-improvements-on-quick-links-content-helpfulness-related-topics-and-solved-topics-1247
Same here, for both of these topics!
Hi guys,
a quick update: thanks to your comments, we have fixed an issue with the inSpired notifications a few days ago. Everybody should receive 100% of the notification emails again. 🙂
Cheers,
Julian
@Drew C. Case in point, we didn't know/see this at all and had a mod come to me asking why they had lost functionality.
Don't really see the point here, if you don't trust your mods to have that type of functionality, I'd be worried!
Its a pain having to work harder to get the set up right. 😞
Hey Darran!
Yeah, this small issue with notifications apparently came at the wrong time... :(
I feel what you say about giving your Moderators back the permission, it takes some time however we saw the need to do this.
Everybody trusts their Moderators I would say but I can understand when people do not want them to have the same permissions as Administrators. When they have the opportunity to promote themselves to admin than this should be changed, it just makes sense to have a hierachy in access between these roles. And as you are free to give them back all the rights then it's just a matter of doing that, so luckily there is no real "harm" done here.
If you need some help with setting up the custom roles in a way that your Moderators keep the same rights then let me know!
Cheers,
Julian
Thanks @Julian it's ok I have set up the extra custom role and given the mods access to this again. We use a lot of custom roles to support different areas of the forum, and move users in and out of them a fair bit so they need this access.
Darran
Update: we're going to start removing permissions from the moderator primary role this week (sorry for the delay - I think my advance notice was a bit too in advance).
I also intentionally gave this topic an email bump since so many people missed it the first time.
Would really love for some of these permissions to be updated. Our mods have a bit too much access at the moment that is making me feel a bit unsettled.
Hey Drew,
We encountered a few issues with removing the additional permissions, so we're going to resolve those first before continuing.
Just to check - anything in particular that you definitely don't want mods to have?
Thanks Daniel. Pretty much everything that you've highlighted in the screenshot in red, I would rather not give our Mods access to.
@daniel.boon So what's the situation with these permissions?
Our Mods already had these permission removed, has the change been reverted?
@Suvi Lehtovaara
Here's the current situation:
We've removed the relevant permissions from these categories:
- General settings
- System configuration
- Appearance
We still plan to remove permissions in the following categories from the moderator role:
- Embeddable widgets
- Forum settings
- Analytics
Hope that helps 🙂
Update: we've now removed the embeddable widgets, forum settings, and analytics permissions for moderators, as planned. We also resolved the issues we ran into by removing the earlier permissions.
So now when you're a moderator, you only have access to the following by default:
- Everything under 'Forum' (i.e. content moderation) + new topic creation.
- Private messages.
- User overview (under 'General Settings').
Hey inSided Team, is there a way we can get an updated version of this article? Looks like the latest screenshots are with the old Control UI, I’m trying to get a clear picture of what perms in Control our Moderators and Community Managers have. Our team and various stakeholders who need access to Control is growing rapidly and I’m finding myself a bit confused while provisioning them to make sure they have the right level of access and permissions.
Hi @daniel.boon,
I’m asking for the same thing as @tiffany.oda :
Can you update this article? 🙂 The screenshot looks quite old.
And what about this idea:
Provide a glossary of main/relevant terms used in Insided/Digital Hub (UI) here in the Community
[including in this case e.g. the exact/sharp differences between moderator, admin, community manager roles] so users don’t need to search the Community (=many, many articles, infos etc.) to “combine” their solution from several answers (I landed here via a link in another article).
Thanks!
Hey Gainsight team,
Can someone confirm whether Moderator has access to the Analytics (specifically Export) tab?
Thanks!
