Skip to main content
Solved

Syncing SFDC activities to Timeline Error: [fieldName='note', errMsg='Note length should be between 1 and 32000'].

  • April 11, 2024
  • 1 reply
  • 31 views
ericbmuller

Has anybody found a way to resolve this error message (above) associated with the Notes field mapping, when syncing the Event Object, related to Account?

I’m sure I have other issues as well, as I only get 3 results back, 2 of which failed due to the error message, but clearly was expecting more than this for a 60 day sync. I also note that it selected the default activity, suggesting that it couldn’t resolve the activity type.

Just not sure where to begin re troubleshooting, ideas welcome!

 

Thanks in advance,

 

Eric

Best answer by Sashank Goparaju

Hey @ericbmuller!

Based on the error, I think the failed events has no notes or the characters with more than 32000. To sync an activity into GS, notes field is must. Hence, the value in the notes field should be in between 1 to 32000 characters.

Check the description/notes field of the failed events. It gives you some understanding on the error.

View original
Eric
Did you find this topic helpful?

1 reply

Sashank Goparaju
Forum|alt.badge.img+6
  • Sashank Goparaju
  • Gainsight Employee ⭐️
  • 10 replies
  • Answer
  • April 16, 2024

Hey @ericbmuller!

Based on the error, I think the failed events has no notes or the characters with more than 32000. To sync an activity into GS, notes field is must. Hence, the value in the notes field should be in between 1 to 32000 characters.

Check the description/notes field of the failed events. It gives you some understanding on the error.

Sashank Goparaju
ericbmuller
1 person likes this
  • ericbmuller
    ericbmuller

Reply


Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings