I know that we want all questions to receive a Best Answer, but I wanted to see if there is a benchmark for Best Answers for every question.
It continues to be a metric that we track and want to report out on, but it requires manual work (marking best answers) so we are not consistently at 100% so I wanted to ask if there was a benchmark that we can compare to. Thank you!
Best answer by Kenneth R
While it’s not exactly a benchmark, we often say that targeting 60% is a good baseline if Q&A and self-service are important use cases for your community. As you say,
Hi
+5While it’s not exactly a benchmark, we often say that targeting 60% is a good baseline if Q&A and self-service are important use cases for your community. As you say,
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