For about a month now, we’ve been unable to save any edits made to our community’s front page. We can use the customize button and make edits, but clicking publish just does nothing.
When I turn on debugging tools, I can see two errors:
"POST https://community.safe.com/branding/updateWidgets 403 (Forbidden)"
"Uncaught (in promise) Error: Request failed with status code 403"
Some more facts:
- This happens to both my colleague and I, on our own computers.
- We both have administrator privileges.
- We can edit topic landing pages and custom pages without problem.
- The widget type doesn’t matter. Whatever edits we make, publish fails.
- We’ve tried:
- Logging out/in
- Restarting the browser
- Using a different browser (tried Chrome, Edge, and Firefox)
- Using an incognito window
- Turning off all browser plugins
- We haven’t changed any custom CSS recently, besides which, that should affect the whole site.
- I don’t believe we’ve changed any custom code recently either.
- There are no other obvious problems with the site.
In short: everything is working fine, except the Publish button doesn’t work on the home page.
Gainsight support seems to be at a loss, so I wondered if anyone here had experienced this sort of problem before? Or maybe you have some suggestions to try?
Any ideas would be appreciated. We really need to be able to make some edits!
Thanks
Mark
