We have just recently migrated from an external NPS survey solution to GS and PX. I cannot find an option to set up a real-time notification that I can either send to Slack (preferred) or Email when an NPS response is received (immediate notification). This notification would need to go across the org, so to folks that are not in Gainsight. Is there a way to do this today?
Question
Real-time notifications for NPS Survey Responses (CS and PX) - OOB
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With the Events Framework and External Action rules, will that allow me to set up to send immediate alerts when an NPS survey is received? I’m fairly new to GS, so I have not played with those features yet.
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