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New Template Builder - indents on bullet-pointed text are cascaded to all subsequent bullet-pointed items in text container

Related products:CS Journey Orchestrator, Email & Notifications
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krizia_torres
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anne
  • elizabeth
    elizabeth
  • lane_h
    lane_h
  • krizia_torres
    krizia_torres
  • jason_baldree
    jason_baldree
  • anne
    anne

dan_wiegert

Issue: In the new template builder I’m trying to configure a text section that has multiple bullet points (headers and subtext) as well as certain bullet-point items with multi-level hierarchy/indents. While I can configure the bullet-points as needed, a problem arises when I try and indent the text below the bullet-pointed heading so that it is in line with the heading. Any text indents I do are cascaded to all of the bullet-pointed items below it.

  • In the original template builder indents could be confined to highlighted text and would not affect the text below it. 
  • If you’re in a situation where you have a complicated bullet-point setup do you have to do individual text containers for each bullet-pointed item to prevent subsequent bullet-points from being inadvertently cascaded?
  •  Here’s an example of what I’ve been seeing.

Ask: Based on the example noted above, is this expected behavior? Can this be corrected? Do I have to do individual text containers to work around this issue?

3 replies

dan_wiegert
Forum|alt.badge.img+3
  • Author
  • Gainsight Employee ⭐️⭐️
  • 71 replies
  • August 9, 2023

I ended up redoing the entire bullet-pointed section using individual text containers for each bullet-point and that worked, but any text entered below the bullet-pointed line is not able to be indented independently from the Bullet-point. ALL text in the container is subject to the indent and that is a problem. To get around that I had to individually space each line so that it was in line with the Bullet-pointed header. 

 

Example


dan_wiegert
Forum|alt.badge.img+3
  • Author
  • Gainsight Employee ⭐️⭐️
  • 71 replies
  • August 9, 2023

The extra, manual spacing I had to do on some of the bullet-pointed sections did mess up how the email rendered when I sent tests. 

 


dan_wiegert
Forum|alt.badge.img+3
  • Author
  • Gainsight Employee ⭐️⭐️
  • 71 replies
  • August 9, 2023

In the end, I removed the bullet-points on the bold header text and was able to indent both sets of text in each container


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