Activity:
With reference to incident reported at https://community.gainsight.com/gainsight/topics/service-incident-copilot-outreaches-failing-ih9deyi... we will be applying emergency hotfix.
Maintenance Window:
CST - Between 08:00 AM and 09:00 AM , Wednesday 14th September, 2016
UTC - Between 02:00 PM and 03:00 PM, Wednesday 14th September, 2016
The rules queue hold time will be 30 minutes during this window.The rules will be resumed immediately after the maintenance window.
Question
Gainsight Emergency Hotfix for Service Incident: Copilot Outreaches Failing
Does this also fix the CoPilot issue where 'CONTAINS' and 'DOES NOT CONTAINS' criteria are currently not working?
The deployment is completed and the queues have been resumed.
P.S. There was a typo in link. Correct link to incident is: https://community.gainsight.com/gainsight/topics/service-incident-copilot-outreaches-failing-ih9deyi...
P.S. There was a typo in link. Correct link to incident is: https://community.gainsight.com/gainsight/topics/service-incident-copilot-outreaches-failing-ih9deyi...
Hi Jeffrey,
Yes, this emergency hotfix is for "issue where 'CONTAINS' and 'DOES NOT CONTAINS' criteria are currently not working"
It should be fixed now. You can try it and let us know.
Have a great day ahead !!
Yes, this emergency hotfix is for "issue where 'CONTAINS' and 'DOES NOT CONTAINS' criteria are currently not working"
It should be fixed now. You can try it and let us know.
Have a great day ahead !!
1 person likes this
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