Quarterly Customer Communication

Hi @moellerbrianna! I am a CSM here at Gainsight in our mid-market segment, so although I don’t have direct experience with sending quarterly communications I thought I’d s drop a few thoughts for you. As a mid-market CSM we are consistently doing best practice sessions with our customers, this is something you can share via quarterly video or write up. I have also put together some quick hit videos on how to use GS more efficiently as an end user. This can be helpful in driving user adoption and re-enforce processes and workflows. NPS, Quarterly Webinars or Roundtables could also be options to make those customers without a dedicated CSM have a space and place to share with one another and to have someone/some people be the ‘face’ of your CSM team. Hope that helps!