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CS-CC integration with Relationshiops

  • November 26, 2024
  • 2 replies
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Jef Vanlaer
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I’m looking into the integration of Gainsight CS and CC. Going through the eLearning on Gainsight University which consistently speaks about linking Community Users to Company Persons and Companies. Are they also being linked to Relationship Persons and Relationships?

Best answer by AngelaBrown

Hi ​@Jef Vanlaer- great question! Community Users are linked to Company and Company Person by way of the CC+CS integration but this association is not made to Relationship or Relationship Person. Manual intervention/logic can be applied via Rules Engine and custom objects if needed to support your Community Users to Relationship/Relationship Person model. Thanks!  

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AngelaBrown
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  • AngelaBrown
  • Gainsight Employee ⭐️
  • 17 replies
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  • December 3, 2024

Hi ​@Jef Vanlaer- great question! Community Users are linked to Company and Company Person by way of the CC+CS integration but this association is not made to Relationship or Relationship Person. Manual intervention/logic can be applied via Rules Engine and custom objects if needed to support your Community Users to Relationship/Relationship Person model. Thanks!  

Jef Vanlaer
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  • Jef Vanlaer
  • Author
  • Helper ⭐️⭐️
  • 187 replies
  • December 4, 2024

Thanks ​@AngelaBrown . I’ll create a feature idea then 😀

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