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Question

Gainsight Scheduled Hotfix Release: Tuesday, 13th Sept 2016

  • September 12, 2016
  • 3 replies
  • 30 views
mahesh_patil
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Activity
:  Emergency Hotfix will
be released



Maintenance
Window :   

CST - Between 12:00
AM and 2:00 AM , Tuesday 13th September, 2016  

UTC - Between 05:00 AM and 7:00 AM, Tuesday 13th September, 2016



Queue Hold Time :  1 Hours



 



This release is
to fix a bug in Scorecards where Overall Score is getting calculated wrongly.
 During this release, Rules Engine Queue will be in hold state for about 1
hour.  Soon after the deployment, the queue will resume as normal.



 



Impact
Details : PRODUCTION Environment



Gainsight
Application  - SFDC  :  NO IMPACT



Data Ingestion
Queue - MDA :  NO IMPACT



Data Processor
Queue - MDA :  NO IMPACT



Rules Engine
Queue  - MDA :  Delay of 1 Hour expected.



 



 



FOR
MORE INFORMATION



Please
subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.



    Surendra
    H
    2 people like this
    • Surendra
      Surendra
    • H
      Harshita P

    3 replies

    josh_grigone
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    • josh_grigone
    • Gainsight Employee ⭐️
    • 17 replies
    • September 12, 2016
    Hi team,

    Following this fix, will the issue automatically correct or will the rules require re running to get the overall score calculated properly?

    Thanks!
    abhishek_sivaraman
    Hi,

    The next time the rule runs for the customer, the overall score will be calculated appropriately. Please note that this is a bug specific to Relationship Scorecards and not account scorecards.

    Thanks
    Abhishek S
    mahesh_patil
    Forum|alt.badge.img
    • mahesh_patil
    • Author
    • Gainsight Employee ⭐️⭐️
    • 64 replies
    • September 13, 2016
    Deployment of Hotfix completed successfully.  All queues have resumed and running as normal.

    Reply


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