I have a case where in the Emails Log there's a unsubscription event, but the user seems to never have opened the email.
How is the scenario possible? is there any way to unsubscribe without opening the outreach email?
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Unsubscriber that didn't open the outreach email?
Hi All,
I have a case where in the Emails Log there's a unsubscription event, but the user seems to never have opened the email.
How is the scenario possible? is there any way to unsubscribe without opening the outreach email?
I have a case where in the Emails Log there's a unsubscription event, but the user seems to never have opened the email.
How is the scenario possible? is there any way to unsubscribe without opening the outreach email?
Best answer by ankit_jain
Totally agree with Jeffrey.
To add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event.
For example, Gmail sometimes shows following -
View originalTo add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event.
For example, Gmail sometimes shows following -
Email clients (e.g. Gmail, Outreach) have settings that allow you turn off open email tracking. So they could have this set and then unsubscribed.
Totally agree with Jeffrey.
To add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event.
For example, Gmail sometimes shows following -
To add more context here, open tracking is not always 100% accurate. It relies on loading an external image (small & transparent). Many times, email clients do not load images from external sources causing a miss for open event.
For example, Gmail sometimes shows following -
Thanks for clarifying that!
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