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Question

Unable to edit Reason via Mass Edit for some reasons

  • November 13, 2019
  • 7 replies
  • 111 views
T
  • tyler_tew
  • Contributor ⭐️⭐️⭐️
  • 13 replies

Hey all,
I’m trying to clean up some of the Reason options for our CTAs, and I’ve noticed that when I try to perform a mass edit Reason, it doesn’t work for all of our CTAs.


I’ve included entity type as a filter, to enable reason as an option, and some update as I’d like, but many do not.

Since there isn’t a proper error log for mass edits like there are for rules, I don’t really have much to go on. I don’t see any rhyme or reason to the ones being left out. There’s a variety of sources, types, and statuses.

Anyone have a thought on this, or a consideration I might have overlooked?

7 replies

lila_meyer
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  • lila_meyer
  • Gainsight Employee ⭐️⭐️⭐️
  • 1447 replies
  • November 18, 2019

Hi Tyler,

 

Sorry you ran into this issue! Can you contact support@gainsight.com to help investigate?

Lila Krutel, Dir. Global Education Services
sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • 3727 replies
  • December 2, 2019

@tyler_tew Is the issue solved or still existing? Please let us know if you need any help here and always welcome to ask.

T
  • tyler_tew
  • Author
  • Contributor ⭐️⭐️⭐️
  • 13 replies
  • December 2, 2019

I ended up contacting support not too long after I asked if this was an issue anyone else had encountered.

 

It’s been acknowledged as a bug. No ETA on a fix as of yet.

Z
  • zoeyk
  • Contributor ⭐️⭐️
  • 9 replies
  • September 16, 2021

Also having this issue, is there still not an ETA?

sriram pasupathi

@zoeyk Have you added CTA type as a filter in mass edit? Once CTA type is added, you should be able to edit Reason. We have this restriction in place because you can define different reasons for different CTA type. Thanks.

Z
  • zoeyk
  • Contributor ⭐️⭐️
  • 9 replies
  • September 24, 2021

@sriram pasupathi  that did work! Thank you!!

Cornelia
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  • Cornelia
  • ProdOps
  • 335 replies
  • September 27, 2021

@zoeyk Glad to know that worked for you :) Have a great one ahead! 

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