+2When the topic is short, with only few comments long, it is pretty easy to find certain comment just by using search and checking all the search results.
But.
When the topic is long, for example 100 or more comments long, this is next to impossible task when using inSided.
What are your best practises around this topic? As a normal user but also as a admin?
Hey
We can do some tests here on this topic if you don’t mind. This is one of our topics with most replies (131):
I’m gonna search for the highlighted text in this comment from
Searching on the community (end user) gave me an accurate result showing only this topic:
However… on Control I actually didn’t find anything:
Even when I search Hyderabad, I get nothing ?
That might be a limitation on Control sadly. I’d say this is probably intentional to increase performance on Control.
For the front-end we use the Algolia search (algolia.com) which is very optimised but on Control we don’t use Algolia.
On Control, I believe the search only looks for an X number of replies in each topic and does not consider anything after this number. Is this the issue you’re facing?
'+2Searching on the community (end user) gave me an accurate result showing only this topic:
Yep, you pointed the issue:
Search displays only the topics, not comments. It doesn´t help you at all to find the correct topic, you have to read all the comments there to find the comment you are searching for.
I've never had the need to search for a specific comment. Is there a story behind this?
I dont have actual story 😀 but there are times you remember that someone wrote something but you don´t remember where / when. And you want to find it and link it to the ongoing discussion elsewhere.
Our longest topic has 1200 comments and there are many topics where we have almost 1000 comments. There are lots of useful and helpful info, almost “hidden”, because they are impossible to find among all the comments.
Because we are using now inSided, should we courage community users to start new topic, each and every time, instead of continue discussion in old topic? We should try to avoid long topics?
Edit: We used Khoros earlier and there is search what displays the topics as well. But it also highlight the comment what matches with your search and it have link to the comment also.
+2I have raised an idea about his:
I second
Because we are using now inSided, should we courage community users to start new topic, each and every time, instead of continue discussion in old topic? We should try to avoid long topics?
Edit: We used Khoros earlier and there is search what displays the topics as well. But it also highlight the comment what matches with your search and it have link to the comment also.
We do have the best answer that has the purpose of giving the most useful information in a question but that’s far from ideal now that I’ve understood your point. Thanks for giving more details into this.
What you say would be ideal, if the search can automatically display a comment from an user. I’ve actually never used Khoros - could you maybe share a public community from them so I can see how this work?
+2I’ve actually never used Khoros - could you maybe share a public community from them so I can see how this work?
Here you go: https://community.khoros.com
Example search: “Upload avatar”:
And when you click “Show results in comments”:
You see the reply itself and you can click it and read the whole reply (comment).
Thanks
I'm just not sure if this will be an easy task because we use an external search engine (Algolia) and I imagine that if they had this functionality, we would have already enabled it, so I believe this would require some front-end work from us + Algolia indexing. Any thoughts
+2Thanks
+2Any news here?
It is so frustrating to find certain comment when using Gainsight platform. I know I have posted but I dont remember where. And because we have topics with bunch of comments, it is next to impossible task…
Help please.
As it happens I was trying to find one particular comment today, but did not find it. I’m pretty sure I’ve posted it here, but don't remember in which topic. I also noticed that the profile pages here on the Gainsight community only show comments from the user from the last year or so, not from a longer period which makes it a lot harder to find a post.
+2One thing I forgot to mention, that I´ve used Google to find certain comment and that worked for me. Least with this case.
If there is someone who doesn´t know how to use Google to search content from your community, here´s little tip.
Perform this kind of Google search:
“Your keywords” site:”your community domain”
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