Community Bytes w/ Anirban Dutta: Dealing with spam on community

Complete profile on community - that would be a nice feature too, to prevent some spammers.

According to the 1st point - the anti-spam learning algorithm - is it some “global” thing, that it’s gathering samples from all Gainsight powered forums? Or it’s per forum/community algorithm (so different communities have different anti-spam algorithm)?

As mentioned in my topic - sometimes the easiest method will prevent from spamming (like posting urls allowed only if user have 20 posts on his account, but full profile completion will somehow help in this case). But I think, that URL whitelist will be also a good option - of course, they still will be spamming (they just can post url as a “normal” text, not a hyperlink) - but it’s mostly for user safety (prevents users to enter malicious websites, because sometimes users click something without thinking 😉)

Of course community also helps to report a spam, but it’s very little percentage of people. I’ve noticed, that some users are using report function to reply on the posts (or just wanted to PM some specific user).

Thank you @Fisz 

As mentioned in my topic - sometimes the easiest will prevent from spamming (like posting urls allowed only if user have 20 posts on his account

Good point about the user earning credibility before they are able to post a url. Not sure we can tune the system for those kind of activity-settings, I would totally Vote up if you posted that as an Idea.

According to the 1st point - the anti-spam learning algorithm - is it some “global” thing, that it’s gathering samples from all Gainsight powered forums? Or it’s per forum/community algorithm (so different communities have different anti-spam algorithm)?

Ah… good point again.

The algorithm is Akismet and looks like they update their machine learning across websites and forums all over the internet via users calling out content as Spam - a very popular industry solution in this domain, but we can’t really gauge much, it’s ways of working, i.e. the What and How does it find a piece of content ‘spammy’.

Here is a great discussion by very pro Community Admins that goes deep into the subject of Spam and Moderation.

https://community.insided.com/dealing-with-spam-81/how-to-enable-the-spam-filter-and-moderate-spam-1716 

Ofcourse you have @Fisz … saw your Idea after I posted the comment and voted up

That’s what we are talkin about! 🎊 

THANK YOU @revote, @Chris Hackett 

Cleaned it up.