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Has anyone else run into this "already picked' issue?


Has anyone seen this before? 

I’m running into this weird behavior where I’m trying to select an article (March Newsletter) and feature it on the homepage, but I can’t select it because it’s “already picked”.

But when I publish the changes it doesn’t show the article I’m hoping to feature.

 

Troubleshooting I’ve already done:

  • Refreshed the page
  • Logged out and back in
  • Cleared cache and cookies

 

Best answer by emaynez

Update: You can use the “Moderator Featured Topics” as a workaround.

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4 replies

juan.delrio
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  • Helper ⭐️⭐️
  • 117 replies
  • March 12, 2024

Would you happen to have two articles with the same name?  I have run into a few instances where my article drafts have been duplicated recently. Maybe it’s a name conflict?


  • Author
  • Helper ⭐️
  • 7 replies
  • March 12, 2024

I checked that and that didn’t seem to be the case :/ Thanks though @juan.delrio 


  • Author
  • Helper ⭐️
  • 7 replies
  • Answer
  • March 12, 2024

Update: You can use the “Moderator Featured Topics” as a workaround.


Kenneth R
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  • Gainsight Community Manager
  • 430 replies
  • March 13, 2024

That’s an interesting one.  Haven’t come across it before and I don’t think it’s something I’d be able to replicate.  If you run into it again I’d probably suggest to create a Support ticket so our engineers can take a look with you.  


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