Posting on behalf of a customer:
Ability to have reusable user/account groups (similar to Segments) in KC Bot. As a user, I want to have consistent user/account groups that I can apply across multiple bots. This will make it easier to maintain my predetermined audience groups.
When I make engagements, I am currently using the PX Segments feature to accomplish this; I would like to be able to have those same user groups applied to my bots.
I came to the community today to ask about using segments in the bot audience.
Any update from Gainsight,
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