Do you want to learn about Analytics and Reporting, but don't know where to start? Well then you have found the right place! :)
Attached to this document you can find a guide which walks you through all the different options and best practices when it comes to Analytics and Reporting. We have included a number of additional tips, so if you want you can also take it to the next level!
Any questions around this? Struggling with setting up your reporting? Feel free to ask us and we will help you out!
Guide
Everything you need to get started with Analytics and Reporting
+5I follow my nose, it always knows
https://yhteiso.elisa.fi/
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+5Hi Suvi!
Thanks for the feedback, it seems I forgot to update that link, it is pointing to the unpublished version of this tutorial. 😥 So if you use this link you will see the tutorial.
I will update and then re-upload the pdf, so that it's correct in there as well. :)
Once again thanks for letting me know!
Thanks for the feedback, it seems I forgot to update that link, it is pointing to the unpublished version of this tutorial. 😥 So if you use this link you will see the tutorial.
I will update and then re-upload the pdf, so that it's correct in there as well. :)
Once again thanks for letting me know!
I follow my nose, it always knows
1 person likes this
Is there a way to exclude a specific user role for Analytics? For example, our employees are registered users but it doesn’t help to see their activity on the Dashboard reports.
Please advise of the possible!
🌻 Ryanne
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The attached PDF talks about a “Success Dashboard” -- where can I find that?
+5Thanks for asking this - the Dashboard recently has been renamed, it is not the Q&A Dashboard.
If you are struggling to find a certain KPI, please let me know and I will be happy to help.
Hi
Some are self-explanatory but a guide would be nice to reference before generating/queuing/downloading reports.
To take it a step further, documentation with a table chart of all the headers that display in each given report and what they mean. For example, if I download the User type report, I get a CSV with a header of join_dates. This term isn’t referenced anywhere (that I could find) within the Control view of Gainsight and I can only assume it means the registration of said user.
Let me know if I’m missing where this information lives or if it’s something that can be considered for future support documentation on the Analytics Gainsight has to offer. Thanks!
+5Hi,
Thanks for sharing your feedback here. I quickly checked and you are right, we only seem to have a high-level overview of our exports and what they can be used for:
A guide within the export page surely would make sense - also some documentation around what the specific columns are actually measuring. I will share this feedback with our product and documentation team, so that we can look into both suggestions.
To answer your specific question, the join date stands for the registration date. I hope that most other columns are self-explanatory, but should you wonder what is what, please do not hesitate to ask us here. :)
I follow my nose, it always knows
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