Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team
What is the VCAM about?
-
CX Center lets you analyse customer feedback from various sources like timeline and surveys, to get a holistic view of your customers’ sentiment. We want to enhance the sentiment analysis capabilities available in CX Center.
What is the Agenda of the VCAM?
- We want to understand how to review textual customer feedback today? What are the various ways in which you analyze and report customer feedback?
- Identifying themes (groups) of customer feedback in CX Center
What is the outcome of this VCAM?
-
An understanding of how various personas review feedback from customers and group them, report them, etc
Who is the right person to Enroll?
-
Users who review and report on customer feedback from surveys, Gainsight Timeline OR Users who use CX Center
When is this happening?
-
Thursday, May 18th, 2022 -12: 00 PM ET/ 9:00 AM PT/ 9:30 PM IST
What should you do?
Please register for the roundtable to the slots provided using this form. We will reply with a calendar invitation. If you are unable to use Google forms due to company restrictions you can email caberchy@gainisght.com to sign up.
