Question
Rules Engine - CTA Rule Adding Comments To Open CTA's When Running In "Test Mode"
Within the rules engine I created a CTA and was running it in test mode. I noticed in the results that when an existing CTA existed and it was appending the comments in the live CTA event thought I was in test mode. I had to a XXXXXXX to the data to block out names and company information.
+5Hi Matthew,
Without seeing the rule configuration, it's a little harder to troubleshoot. But, when I've seen this in the past it has to do with the date range. I had a rule that created a milestone. When the date fields were >= x date it kept adding to the comment. I had to update the rule for the date field to be rule day minus 1
Without seeing the rule configuration, it's a little harder to troubleshoot. But, when I've seen this in the past it has to do with the date range. I had a rule that created a milestone. When the date fields were >= x date it kept adding to the comment. I had to update the rule for the date field to be rule day minus 1
+1Hi Matthew,This issue is resolved now.
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