New Idea
Ability to survey randomly
It would be awesome to tell a powerlist to select 75% of the users and contacts randomly and survey them. This helps to prevent Gaming of the system for some surveys. Right now we have to set up a few powerlists based off an account attribute like account name starts with A-M survey the primary contact and account name starts with N-Z survey the secondary contact. Then we have to go in and change this on a quarterly basis if we want to adjust the "random" nature of the survey.
+1It doesn't have to be 75% it can be any percent but the ability to choose how many to randomly survey is the idea.
+4This is a very cool idea, Andrew. Will think about it.
Added my vote. Would be especially useful for support surveys - particularly as case volume grows and you do not need to hit every case closed to get a valid sample size!
Great idea Andrew. Instead of relying on alphabets, do you think you can create a SFDC formulae field to capture the randomness?
+1Have not explored that but if
requires a SF Admin I am unable to do it and would have submit it to my SD
admin team. It would be great if we could have this flexibility in Gainsight so
I do not need my SF Admins
requires a SF Admin I am unable to do it and would have submit it to my SD
admin team. It would be great if we could have this flexibility in Gainsight so
I do not need my SF Admins
1 person likes this
Got it. Yes you'd require SF admin to do it. This is currently planned functionality at least for Q4. Next year we'd want to look at A/B testing more broadly and that should have tenets of randomization so we'll look to directly address this use case as part of that initiative.
+12Reply
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