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NPS Survey - Site Not Found


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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 91 replies

I have created a site for our NPS survey, but I can’t find it on the dropdown list.  It only shows the 2 that are “private”…

 

 

It forces to to create a new site, but then I can see it behind my page:

 

sorry the pics aren’t the greatest.  I can send to email if needed.

Thanks!

4 replies

alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 655 replies
  • March 21, 2023

Hey @MelissaC 

This sounds like a caching issue to me/you creating the survey in a tab that’s different to the tab you created the site in.

Can you try clearing cache/relogging in and see if the site appears?

Hope this helps,


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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 91 replies
  • March 21, 2023

It still isn’t there:(. What else can I do? @alizee Thanks!


alizee
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 655 replies
  • March 21, 2023

@MelissaC Just checked ours in a bit more detail, and it looks like we have some other ones we can’t select as well. It’s probably something for Support to check - it looks buggy (either limited to the last one created or some other bug OR there is a hidden limitation somewhere). 


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  • Author
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 91 replies
  • March 21, 2023

Ok, I already have a ticket in so I will wait to see what they say….  I really appreciate your help! @alizee 


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