Allow tokenization in the Score Comments field
When using the Set Score rule, we would benefit by having the ability to include tokenized values in the Comments. In our use case, we are storing high priority ticket numbers/links in our MDA. When setting the Score for Support, we would like to also include the text of the high priority tickets. This puts the score, and the corresponding tickets for the score, adjacent to one other in the Scorecard.
Thanks for your feedback.
This is definitely an enhancement that is in our purview.
This is definitely an enhancement that is in our purview.
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