Skip to main content
New Idea

Choose AO Model in Survey 2.0

Related products:None
anirudh_allika
  • anirudh_allika
    anirudh_allika

anirudh_allika
Can we have an option to choose Advance outreach model while creating a survey in Survey 2.0. Currently if we use a NPS question in our Survey by default it selects NPS survey model and creates an Advance outreach.
If i want to use Generic survey for the same then i have to create a new advance outreach and select this model

4 replies

shravan_urs
  • Contributor ⭐️⭐️
  • 9 replies
  • July 9, 2018
Hi,

I have also requested for the same option.

dan_ahrens
Forum|alt.badge.img+2
  • Expert ⭐️⭐️⭐️
  • 1984 replies
  • July 9, 2018
Can you expand on the use case where you'd want to use an NPS survey question but NOT use the NPS survey model?

anirudh_allika
Forum|alt.badge.img
  • Author
  • Contributor ⭐️⭐️
  • 8 replies
  • July 10, 2018
In NPS survey model,escalation email & reminder email are mandatory even when i do not want to use these options 

abhishek_sivaraman
Hi,

Valid point. We will be allowing users to be able to disable escalation and reminder email in NPS models as well. The ETA is unknown at this point but should be in the short term roadmap.

Thanks
Abhishek S

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings