Posting on behalf of a customer,
In PX, We have several knowledge Centre Integrations like Zendesk, Salesforce, Mind touch, Etc.
An option for Integration with Intercom would also be helpful, as some of the customers might have their docs in Intercom.
Thanks,
Shireesha
Intercom does not seem to have API endpoint available for their docs/articles which is requirement for an integration option to PX KC Bot.
Intercom does not seem to have API endpoint available for their docs/articles which is requirement for an integration option to PX KC Bot.
Hi Angelo and Shireesha - I reached out to Intercom to see if this was in the plans and they returned some recently release documentation: https://developers.intercom.com/intercom-api-reference/reference#the-article-model
We’d really love to have this integration!
Thanks for investigating… that’s great news!
We’ll investigate and keep this top of mind for the integration roadmap (~Q4)
Not yet, I will check in with the PX PM for integrations and assign this PX Product Idea to them.
NOTE: There is a PX Roadmap Webinar coming towards the end of January, be on the lookout for an email w/invite.
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