I have put in a great deal of time and effort into making out primary survey multi-lingual. We have it fully translated and the emails translated as well.
My question: when a customer selects a language and subsequently submits, is that language selection captured? If so, what is the field label/title?
Thanks!f
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Does Gainsight capture language selection in survey submission?
Best answer by raja kuditipudi
We are capturing the language when a survey got submitted. Language Id will be saved under SurveyParticipant__c object with the field name Language__c.
In order to access check the same in report builder, select "Survey Participant" object and the field names are "Language__c"(language id) and "Language Name"(language name).
View originalIn order to access check the same in report builder, select "Survey Participant" object and the field names are "Language__c"(language id) and "Language Name"(language name).
-Ben
We are capturing the language when a survey got submitted. Language Id will be saved under SurveyParticipant__c object with the field name Language__c.
In order to access check the same in report builder, select "Survey Participant" object and the field names are "Language__c"(language id) and "Language Name"(language name).
In order to access check the same in report builder, select "Survey Participant" object and the field names are "Language__c"(language id) and "Language Name"(language name).
1 person likes this
AWESOME! This is exactly what I was looking for. Thank you Raja!
-Ben
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