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If I add scores by user to the NPS object in Gainsight, will the Account NPS be visible in the NPS Widget?

cristina_postolache
We have sent out some NPS questionnaires to our customers from another system, and I would like to upload their answers into Gainsight. I've tried to upload the answers through Data Loader for the users of one account, but the widget is not showing the NPS for the Account. Am I doing something wrong?

Best answer by smorrisgainsightcom

Hi Cristina:

Did you follow the steps in this doc?

https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight
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3 replies

steve_davis
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  • steve_davis
  • Gainsight Employee ⭐️⭐️
  • 201 replies
  • July 5, 2016
Hi Christina,

My advice would be to open a ticket with support. We have cases where customers are trying to do just that. We have documentation and should have someone on hand that can get these in the system correctly. 

Thanks,
Steve Davis
cristina_postolache
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  • cristina_postolache
    cristina_postolache
smorrisgainsightcom
Hi Cristina:

Did you follow the steps in this doc?

https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight
cristina_postolache
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  • cristina_postolache
    cristina_postolache
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  • 39 replies
  • July 6, 2016
Thanks so much, I wasn't aware that this documentation existed! Thanks for your help!

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