Object level survey reporting (cases, projects, etc)

We're looking to deliver and track customer satisfaction on individual cases and by extension, the owners of those cases.

Use Case Example - Support Cases
Process:

• A case is closed and we want to trigger the delivery of a survey to the contact that filed the request.
• The survey would ask for the satisfaction for that specific case.

Reporting needs:

• Satisfaction with the specific case and by contact
• Reporting for Customer Support Management to understand satisfaction for a specific Customer Support rep
• Reporting on customer satisfaction for types of cases

Similarly, we would want this level of survey capabilities for other objects within sfdc - for example, projects.

Because of this limitation we're looking at separate survey tool for support, professional service, etc, if we want that level of specificity. Current survey capabilities seem to be focused on broad account level satisfaction - which can be categorized but the data can't be used drive improvements in gaps in knowledge base content, process, team development or product.