Hi everyone!
We have built an automation thanks to inspiration found here (mainly from
Did anyone else face this? How did you resolve it? Thank you!
Question
Zapier webhook & moderation automation
+7Are there any errors in the logs or did it just stop working?
that seems odd.
Oh sorry just saw you quickly replied to this
+7Do you know where it is broken? Is it not triggering? Or is it it triggering, but there are errors in subsequent steps?
If it’s the latter and a token expiration issue, my recommendation is to use this Zapier action for Gainsight CC actions (rather than webhooks by zapier for API calls)
With this, you shouldn’t need to authenticate with the Gainsight CC API, it’s built into the integration/action. That both saves you Zapier steps and avoids the token expiration issue.
It’s triggering yet errors in the subsequent steps - and having to create a token I need to rely on some team members each time so let me give this a go actually thank you so much 🙌🏻 !
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