+1Hi - we are still fairly new to Gainsight and I wanted to hear more about how we can manage risk effectively in G. Our current process is quite well mapped out and we have a good risk matrix, escalation process and weekly review in place. At the moment we were going to create a new timeline activity called risk and use this to drive our weekly meetings. Is this right.? I see on the Gainsight webinars that the healthscore card is used.
Thanks
Sonia
Best answer by bradley
The main pushback is in getting users to adopt adding more CTAs - however, if you can use it as a method for CSMs to add risk CTAs to ask for additional support from managers/leads instead of timing meetings or back and forth emails it might be an easier sell.
+13
+7
The main pushback is in getting users to adopt adding more CTAs - however, if you can use it as a method for CSMs to add risk CTAs to ask for additional support from managers/leads instead of timing meetings or back and forth emails it might be an easier sell.
+1Thank you
+1Hi - we are still fairly new to Gainsight and I wanted to hear more about how we can manage risk effectively in G. Our current process is quite well mapped out and we have a good risk matrix, escalation process and weekly review in place. At the moment we were going to create a new timeline activity called risk and use this to drive our weekly meetings. Is this right.? I see on the Gainsight webinars that the healthscore card is used.
Thanks
Sonia
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