Incident Window : On Monday 1st August
2016 - between 12:00 AM & 1:00
AM CST
Our MDA
upstream infrastructure provider encountered a failure in one of the
components. Due to this failure, few of
our Tenants/Customers Rules either failed or got delayed.
Gainsight
Support team has reached out to the individual Tenants/Customers who were
impacted by this Hardware failure with remediation details.
The issue
was resolved and the services are operating normally.
Impact Details :
PRODUCTION Environment
Gainsight Application -
SFDC : NO IMPACT
Data Ingestion Queue - MDA : NO
IMPACT
Rules Engine Queue - MDA
: Rules failed/delayed for few Customers
Data Processor Queue - MDA :
Rules failed/delayed for few Customers
FOR
MORE INFORMATION
Please
subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.
Question
Incident on 1st August 2016 - Rules Failed/Delayed for few tenants
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