[Posting on behalf of a customer]
I use the Scorecard all the time and then I want to drill down to get more color. When do you see Gainsight allowing you to click on the Scorecard (for example the Company section) and have it move you to the cockpit only highlighting the relevant CTAs that are causing Company to be red?
This would be a huge improvement. Otherwise, I need to go on a fishing trip through all the CTAs and find which ones are relevant.
+2Hey Marie, do you know if they are updating the comments on a scorecard when they update the score value via a rule? This might help to show viewers what is driving the score into a certain color.
VP of Customer Success at Forcepoint
1 person likes this
Thanks, Dan! Great idea. Let me run this by the customer.
I'd like to see this.. I've got a rule which triggers scorecard health, we add a comment which specifies how many CTAs met the criteria. We'd like to be able to review the scorecard, and then click on a link to drill down to find out what's driving that particular score, e.g. display the CTAs
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