Evening!
This is a bit of an unusual idea that I’ve actually hinted at a few times in recent weeks (including under my alias on a certain webinar), but I’ve decided that I want to submit this idea properly.
One of my heaviest use cases with inSided overall, is making use of the Community features to submit bug reports in a way that’s a bit more open and transparent, allows the use of integrations like Jira but also doesn’t result in me creating a huge number of support tickets that can’t be resolved without escalations anyway. It’s also less pressure on the support team at my home base, since I’d otherwise be flooding them a bit too often. Forums work great for this.
However, there can be a bit of a snag. Bug reports definitely aren’t “Ideas” as such, they’re not general discussions and they’re not really suitable to be Questions, because it can clog up the unsolved questions list - especially if a power user such as myself creates a high volume of them.
It would be really nice for there to be an option of a “Bug” topic type, that can be used to help distinguish actual questions or problems where someone needs help, from threads where a user is simply letting you know they broke your product and wanted to submit their findings. This isn’t something I’d intend to replace existing tools like Jira of course, but mainly something that just makes it easier to search, filter and sort through them. And most importantly, to help avoid the unsolved questions list from being overloaded!
You could potentially do more with it in the future, but for an initial implementation, it could potentially start out as more of a cosmetic thing. :)
