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What may seem scarier than sharks? Building a Digital Customer Journey... It's Not! Join me and the CS team from Discovery Education to learn how we conquered this fear.

Amber Caldwell
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Discovery Education

 

 

It can be scary trying to build a digital customer journey! At Discovery Education we are no strangers to scary…. think shark week and polar bear field trips. Join me and my DE colleagues to learn how we navigated this challenge. Explore how we used Gainsight to ramp up our automated renewals, drive cross-sell collaboration, and build advocacy in schools and districts.

Track 7: Top Methods for Scaling CS Smarter, Not Harder

Session: Navigating the Digital Customer Journey: Strategies for Scalability and Personalization. 

Date: Wednesday, May 15th 

Time: 3:00 - 3:45 PM 

 

 

 

5 replies

revathimenon
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  • revathimenon
  • Gainsight Community Manager
  • 580 replies
  • May 6, 2024

Thanks for sharing this with us @Amber Caldwell 🔥

Where focus goes, energy flows.
Amber Caldwell
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  • Amber Caldwell
    Amber Caldwell
Sravanthi Eleti
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  • Sravanthi Eleti
  • Gainsight Employee ⭐️
  • 18 replies
  • May 6, 2024

 

What a catchy invitation! Comparing building a digital customer journey to something scarier than sharks definitely grabs attention.. 

 

Absolutely thrilled! @Amber Caldwell 

 

Sravanthi Eleti | Customer Success Solutions Consultant
Amber Caldwell
1 person likes this
  • Amber Caldwell
    Amber Caldwell
Cameron.Marijosius
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Looking forward to joining your session @Amber Caldwell - We are just starting this process and looking for ideas from others as we dive in.  :)

Cameron Marijosius, CCO - Omnigo
Amber Caldwell
revathimenon
2 people like this
  • Amber Caldwell
    Amber Caldwell
  • revathimenon
    revathimenon
nbelanger
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  • nbelanger
  • Gainsight Employee ⭐️
  • 4 replies
  • May 8, 2024

Can’t wait for this session! 

Amber Caldwell
revathimenon
2 people like this
  • Amber Caldwell
    Amber Caldwell
  • revathimenon
    revathimenon
Aman
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  • Aman
  • Gainsight Employee ⭐️
  • 16 replies
  • June 12, 2024

Hi @Amber Caldwell,

Loved the session, however, I had a question .i.e What are some criterion to kick off automated renewal journeys?

Aman Bejankiwar | Customer Success Solutions Consultant, Gainsight

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