Hi everyone! I’m Micah Buuck from Lucid Software, based in Salt Lake City, Utah, USA. So excited to be at Pulse this week! I know how grateful I’ve been to connect with and learn from others over the years - can’t wait for more! See you there 😁
I wanted to share a sneak peek of my session on Thursday - Community as a CX Engine: Lucid's Playbook for Scale and Success.
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A thriving community can be more than just a support forum; it’s a strategic engagement hub that elevates customer experience, scales support, and delivers invaluable user insights. In this session, learn the exact strategies, practical tips, and specific tactics Lucid Software implemented to transform its community into a powerful, company-backed engine for customer engagement.
Key takeaways
💥 How to position your community as a primary channel for peer support and product feedback
💥 Methods for extracting, analyzing, and disseminating deep user insights from your community to inform product development
💥 Strategies for cross-functional partnerships to drive success for customers at every stage of their journey
