Unanswered questions

We are building custom Community widgets with role-based visibility. Our widgets check the viewer’s Primary Role before loading their content modules, but we also need server-side authorization to prevent unauthorized users from calling the connectors directly.Does Developer Studio support a server-enforced Primary Role allowlist per connector, rejecting unauthorized requests before the upstream API call? The documented template user context exposes identity but not Primary Role. Is there a supported authorization mechanism or conditional authorization step for composite connectors?Separately, does segment-based Widget Visibility prevent custom-widget scripts from loading and init()from running, or does it only hide the widget?

I’m building a custom gamification widget for our community. It should show the signed-in member’s current rank, total points, next attainable rank, and progress towards that rank, including the needed points or other requirements (like “2 more solutions”).I can retrieve the current rank through the Web SDK and total points through `GET /gamification/leaderboard/user/{id}?period=all_time`. However, I haven’t found a documented API for retrieving the complete rank configuration.Is there a supported read-only API endpoint or export that provides:Rank IDs and public display names Rank priority/order Minimum requirements, including points and activity thresholds “Any of” / “All of” role restrictionsIf available, which authentication, permissions, or additional product features are required? Also, does the “Minimum points earned” rank condition use the same total returned by the all-time leaderboard endpoint?The goal is to keep the widget aligned with the configuration in Control without ma

Hello All,We have once skilljar domain active and connected to CC. The SSO is in place and user management is with CC.We are in the process of creating a second Domain. How would hte SSO be set up in this instance?I can only include one domain in the CC<> Skilljar integration. Any help is much appreciated.

I am curious if gainsight has an integration with lingotek for translation and if anyone uses it. 

We would like to utilize some of the out of the box reporting available in the Customer PX Usage tab within our Shared Spaces with customers.  I do not see these as availble reports in our reporting tools to even clone to reuse or within the options in Spaces.  Where are these reports located? What Object? 

We have added three new fields as widgets in the R360 layout. The widget boxes look good and are properly aligned when viewed in the full-page layout. However, when viewing the account preview in the half-page layout, the widgets do not align as well and the overall appearance looks inconsistent.Could you please check if there is a way to maintain the same view, spacing, and alignment in the smaller/half-page view as we have in the full-page view?It would be great if we could have a consistent layout across both views.Thank You

Good Evening All, I am testing out the education widgets as part of our Skilljar integration. Not long ago new release info was on this topic.We have the Skilljar app installed in CC and it works for the searching. Is there something else I need to do in order to get the content into the community widgets?

Question for ​@Bloftus, ​but I'm posting it here for the public.Our courses currently occur in Pacific Daylight Time / Pacific Standard Time. As of Sunday, November 1, 2026, British Columbia will stop using daylight saving time and adopt the new year-round time zone, Pacific Time (PCT).I know some tools, like Google Calendar, are pushing updates to account for this new time zone. What behavior can we expect from Skilljar’s vILT sessions and calendar view? The calendar view currently automatically shows times in the user’s local time zone. Will it automatically account for the new time zone?I notice our courses are scheduled in America/Vancouver, so maybe that geographic system will account for the new zone?We plan to email our live course attendees for courses occurring in the weeks after the change, but I would also like assurance that the calendar view will be accurate.Thanks!

We would like to get our product managers posting product updates on community. We have lots of product managers, and giving each one a moderator seat to post a product announcement is expensive.Has anyone had success with using community for product updates, with a large volume of product managers needing access, and let me know if you have any workarounds, for example, an automated feed of product announcements to community.   

We’re looking into ungating our Community and allowing non-users the ability to create profiles (with limited access to content). For Communities that are ungated, how do you moderate non-user registration and associated posts/comments? Any best practices so our paying users continue to have a great experience?

Hello,I have been searching docs and community posts, but I haven’t been able to find any thing confirming if Gainsight surveys be included in Agentforce chats with external customers. Is it possible to integrate surveys into Salesforce chatbots using Agentforce?The use case: Customer opens our chat icon to talk to a support bot or agent. At the end of the interaction, we’d then like to share the link to the survey or display the form for the customer to fill out.If there’s not an official means of accomplishing this, has anyone found their own solution they are willing to share?Thank you!

Hi all!I have a question for you alll… As we are expanding out global community the email footer in the campaign emails becomes a topic of discussion. Bit of background… Currently we are running our community in English and Dutch and we are working hard to add German (prelimiary launch date November 5th). With it just being English and Dutch we could get away with a generic footer mentioning TOPdesk HQ (as our HQ is in the Netherlands). But with adding German the question came if we can make the footer dynamic. So that we can choose to either show HQ or a the German footer.As we don't want this to be a blocker for our go-live we will keep the HQ footer, but at the same time we are wondering how other who run a Global community with communication in different languages (of office addresses) deal with this? Just one footer for all or have you found a way that you can make that footer dynamic?

表題について、エイリアス設定をしたいのですが、おそらく上限（30個？）があり、入力値の種類が30個以上の場合設定ができないものが出てしまいます。この場合、事前にデータデザイナーなどでデータの制限をしておいた擬似オブジェクトを作るなどで対応するしかないでしょうか？

What SEO capabilities are available for community pages? Can we customize metadata such as title, description, canonical URL, etc.? 

Hi everyone,I'm currently working with our engineering team to pass custom role information through SSO using both SAML 2.0 and OAuth 2.0.Our preferred approach is to pass logical role attributes such as isPartner, isCustomer, or isEmployee and transform that value on CC to the appropriate role ID. However, Gainsight has told us that role mapping during the sign-on process requires their specific Community Role IDs (for example, 12, 13, 14) rather than custom attributes.My engineering team is hesitant to build custom logic that maps our identity provider roles directly to Gainsight-specific role IDs, as that approach does not scale well across other customer-facing systems we may integrate with in the future.Has anyone encountered a similar challenge? If so, have you found an alternative approach for managing role assignments without relying on platform-specific role IDs being passed through SSO?Thanks in advance for any insights.

Does InSided integrate with any authoring tools, such as MadCap Flare? 

Hi everyone, I’m trying to insert an activity to the Timeline and have it be linked to a specific CTA. In my use case, these are onboarding CTAs that are linked to the opportunity through the GS opportunity object, and the users are logging their events automatically from Google Calendar to SFDC. Right now they need to manually log them again in Gainsight if they want the link to the CTA, and the OOTB sync does not link it to the CTA, but I can easily find them with a rule and call the API to post these since I have the link to the CTA through the “Cockpit Associated Records” object. My only problem is that when I call the Timeline API I can only pass “Company” or “Relationship” as a Context Name value. From what I see in the reports, the value should be “CTA” and the Context Id should be the CTA GSID, both of which I have. So is there a way to actually do this or is this an improvement request for the API?

​@Hideta Mitsuhashi san,以下のようなIdea投稿をしております。現在、Skilljarのお客様向けポータルログインが単要素認証になっていると認識しておりまして、、、昨今のセキュリティ意識の高まりから、OTPなどのMFA化が出来ると非常によいなと思っています。（外部IdP認証に頼るのも理解はできますが、Skilljar単体でもMFAになるとありがたいです。）こちら、実現可能性は無さそうでしょうか、、、？  

We are considering implementing Spaces. I’m looking for anyone who has had success with implementing with their customers.-- Thanks

Hello everyone! This thread is for today’s upcoming Tuesday US Admin Office Hours session, Tuesday, September 15, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, September 15, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/91309361364?pwd=PvFiHJ5a1urGo5Lj9IJiBQ7Qi5UUmE.1&jst=2 Meeting ID: 913 0936 1364Passcode: 292293 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/ac3pr3Vfwk