Unanswered questions

Users currently have to manually recreate similar Dynamic Lists and their criteria. A duplicate or clone option would allow users to copy an existing list, rename it, and adjust only the necessary criteria, saving time and reducing manual setup and errors.

Does InSided integrate with any authoring tools, such as MadCap Flare? 

We are considering implementing Spaces. I’m looking for anyone who has had success with implementing with their customers.-- Thanks

We built a custom Widget called “Profile Completion” for the o2 Community.The widget:Loads the current user’s profile through a Gainsight connector Calculates completion based on nine equally weighted criteria: eight User Profile Fields personal avatar Displays the completion percentage, username, progress bar, missing fields, explanation text, and a link to the profile settings Supports configurable Builder options for content and display Uses Gainsight Personalization to target users with a Primary Role (through a segment)It looks like this:Questions and IssuesPre-load personalization based on profile completionCurrently, Personalization only filters by a broad segment such as users with a Primary Role. The widget is therefore initialized for all matching users and must load the connector before it can determine whether the profile is complete.Question:Is there a supported way to personalize a Custom Widget based on a calculated or stored profile-completion status before the widget

Hello, I was wondering if it’s possible to customize the Group Hero image banner? We have an image with dark background and the name of the group is displayed in dark text, so it’s not visible at all. I would also like to remove the search bar, but it seems I can only hide the whole section, not edit it. 

Hi! I’ve looked through the community and haven’t found any topic related o this. I know we can change how the notification emails look like but there’s one that’s not on our list to edit: New request to join “ __ User Group”. Is there a way to make it custom? We’d like to add our logo instead of GS and keep our branding overall. Appreciate any tips!

​@Hideta Mitsuhashi san,以下のようなIdea投稿をしております。現在、Skilljarのお客様向けポータルログインが単要素認証になっていると認識しておりまして、、、昨今のセキュリティ意識の高まりから、OTPなどのMFA化が出来ると非常によいなと思っています。（外部IdP認証に頼るのも理解はできますが、Skilljar単体でもMFAになるとありがたいです。）こちら、実現可能性は無さそうでしょうか、、、？  

Hello, on the Category tab of the Tabs widget there is a Mark all forums read link at the bottom which has a URL with the path below./member/markAllForumsAsRead It appears from this post that there used to be a similar link at the bottom of the category page that was scoped to that individual category. This was apparently at a time when there was pagination instead of show more and the link is now gone. So, two questions, is there a way to restore this link. I have looked through existing widgets but couldn’t find it included anywhere. Failing that the /member/markAllForumsAsRead link appears to be an actual link that eventually lands you on the home page. Is there an individual category version of this URL we can use to recreate it with a customization. For example, something like /member/markCategoryRead-[category id] Thanks

Has anyone custom coded their community to have a Dark Mode? I was thinking about trying to tackle this with the help of Claude. I wanted to ask here first to see if anyone has completed this and how they accomplished it.

We have multiple gated “microcommunities” on our community site, each with its own custom role. Is there a way to target an email campaign so that it is sent based on a user’s last activity date for one of their custom roles?For example, let’s say a user is in Community A (with custom role A) and Community B (with custom role B). The user was active in Community A in June 2026, and active in Community B in July 2026. Is it possible to send an email campaign that will include this user because it targets users who haven’t been active in Community A since June, even though the user has been active in Community B in July?I hope I’ve explained this well. I think my question focuses on if it’s possible to refine the “last activity date” in combination with a specific custom role. Thank you!

Surveyを利用して、anonymous設定で回答を収集する機会があります。Surveyの回答者が回答を送信した直後に、匿回答内容をC360上でリアルタイムに確認する方法があるかを確認したいです。気になっているのは、Surveyが匿名であるため、回答者やそのCompanyと回答内容を紐付けられないのではないかという点です。その場合、匿名Surveyの回答内容を、該当するCompanyのC360にどのように表示できるのか知りたいです。以下を実現するための標準機能、設定、または推奨される方法はありますでしょうか。Surveyは匿名で回答を収集する 回答内容を該当するCompanyに紐付ける 回答内容をC360でリアルタイムに確認する同様の構成を実現されている事例や、推奨される方法があれば、ご教示いただけますと幸いです。よろしくお願いいたします。 =================== We are using Gainsight Surveys to collect responses anonymously.We would like to know if there is a way to view the content of anonymous survey responses in C360 in real time, ideally immediately after a respondent submits a survey.Our concern is that, since the survey is anonymous, the response may not be associated with the respondent or their Company. If that is the case, we are wondering how anonymous survey responses can be displayed in the appropriate Company’s C360.Is there any standard functionality, configuration, or recommended approach that would allow us to:collect survey responses an

Hello everyone! This thread is for today’s upcoming Tuesday US Admin Office Hours session, Tuesday, September 15, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, September 15, 2026 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/91309361364?pwd=PvFiHJ5a1urGo5Lj9IJiBQ7Qi5UUmE.1&jst=2 Meeting ID: 913 0936 1364Passcode: 292293 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/ac3pr3Vfwk

複数のR360のスペース画面に招待したいクライアントさんがいる場合、どうすればよいでしょうか？スペース画面にて赤枠で囲ったタブが存在するため、複数のスペース画面を開けるのではと思った次第です。 

現在、ホーム画面にCTA・タスク一覧をレポートにて表示し、タスク進捗が追いやすいようにしています。新たに発生した日々のタスクを作成するとき、各R360を開く＞コックピットタブを開く＞CTA作成＞タスクという手順を踏む必要があるかと思いますが、この手順以外でなるべくタスク作成までのステップを踏まずにタスク生成する方法があれば教えていただきたいです！ ▼HOME 

We run quarterly QBR’s for all clients where we have a 3 call 3 email cadence and then send a success snapshot if we don't get a meeting scheduled. I am trying to just add the success snapshot to the last email if it makes it that far but don’t see a way to do that. I know there is an older post where there is a workaround but it seems to be an internal workaround but not for external sharing. Any insight?

こんにちは、ROBOT PAYMENTの滝口です。8月27日に開催をした、AI分科会の第8回目の開催報告です！オンサイト限定開催にもかかわらず多くの方にご参加いただき、会場には開始前から期待感が漂っていました。 前半：Gainsightの最新AIアップデート紹介MCPライブラリ、Copilot、Admin CLI、Agent Studiiの構想など、自然言語で業務を進める世界観が共有されました。 後半：OpenAI 淺野氏による講演AI活用の進化：「質問」から「タスクの委任」へAI活用は「チャットで質問し回答を得る」段階から、「ツールを渡し、仕事そのものを任せる」エージェントの段階へ移行中とのこと。OpenAI Codexでは30分以上、長いものでは8時間以上自律的に動く例もあるそうです。 その変化を支えるのがMemoryとComputer History。会話の履歴やユーザーの操作を学習し、AIが「その人の仕事の進め方」を少しずつ理解していく仕組みです。 また、個人利用だけでなく組織活用の鍵は「スキルの共有・再利用」。OpenAI社内でも各チームのノウハウを検索・再利用できる仕組みがあるとのことで、CS領域にも大きなヒントになりそうです。 社内事例 Slackでの質問にAIが社内ナレッジで回答 バグ/要望を関連チームへ引き継ぎ ミーティングログから重要フィードバックを検知し通知 ヘルプチャットや電話でもAIが一次対応  注目を集めたデモ：Gainsight MCP × ChatGPT特に注目を集めたのは、Gainsight MCP × ChatGPTのデモでした。 実演内容：音声で「担当CTA一覧を出して」と依頼すると、AIがMCP経由でデータ取得 → Gainsight画面を確認 → 手順をスクショしてPowerPoint化。 自動実行：毎朝9時に担当CTAを確認し、優先度の高いものから資料準備を進めておくスケジュール実行も可能。  Q&Aと印象的なマインドセットQ&Aでは判断コンテキストの蓄積方法やビルド/バイの判断基準など、実装に近い質問が多数上がりました。特に印象的だったのは、「自分でやった方が早くても、あえてAIに任せて育てる」という考え方。短期的な非効率を受け入れてでも指示を改善し、スキル化していくことが、将来の大きな効