Unanswered questions

Hello! I wanted to see how others are handling this. We have Product Updates for new enhancements, and we include maintenance items (aka bugs) in those posts. However, we often release bug fixes but might not have a Product Update if there are no major new enhancements.  Do you have a separate section or post for bug fixes/release notes/maintenance items? 😀

I’m receiving multiple requests from users who have left their current employer and would like to remain part of our community.  It would be beneficial to merge their accounts so that all their activity, such as replies, topics, subscriptions, badges, and points remains associated with them.  Is this possible to do in Gainsight? Or do they have to create a net new account, and if this is the case, how can their prior activity be merges into the new account. 

When creating event listings in Gainsight CC, end time is currently a required field. For many use cases this works fine, but it creates friction for in-person, multi-day events like conferences, summits, happy hours, etc. where a specific end time isn't always known or relevant.The ask: make end time an optional field on events, similar to how some calendar tools allow you to create all-day or open-ended entries.Why this matters:- Multi-day conferences often don't have a set end time per day, or the event itself spans several days without a meaningful "end" to log- Forcing an end time leads to workarounds like entering a placeholder time (e.g., 11:59 PM), which is confusing for usersThe ideal behavior would be: if no end time is entered, the event simply displays with a start date/time only.  

Whenever I send out my monthly email to my Online Community, it takes FOREVER for the stats to populate and it is FRUSTRATING. Especially when it shows it has been sent to 0 people for an extended period of time and I wonder if it did or did not successfully send to hundreds of people. Does this happen to other people? This doesn’t seem common across other email tools.  

Hi all!We have started a post in our community which we will continuously update with new information about product releases on a specific area. We are telling people that if they want to receive updates once we post something new that they should subscribe to that topic/post. But can I as an admin somehow see how many people actually subscribed to the post? 

スコアカードウィジェットに表示されないR360レコードが発生しています。どういう条件の場合表示されないでしょうか？（スコアリングのルールエンジンが失敗している等）

スペースに顧客のロゴを設定したいです。C360にロゴウィジェットを表示して画像を登録しても、どこにも表示されません。また、R360のspaceにロゴウィジェットを追加しようとしたら、下記エラーが出て追加できません。レポートは30個以上追加しており、レポートはまだ追加できるのですが… ▼R360：space設定画面 

Hi All! I am a community manager and am considering attending the next Pulse conference in May. Wondering if there are any materials or tracks that will targeted for community management at this event. Would love to connect with others in the community space, and think this could be a great opportunity! 

I recently treated a post that was automatically marked as spam (I did not receive a notification which is a shame), and marked it as not spam, and did not receive any notifications. I am normally receiving notifications for all posts as I am subscribed to all categories.Are notifications sent to users once a post is marked as "not spam"?

Has anyone built anything for the community and Claude cowork? I’m hoping to get some of my Asana tasks to automate creating posts in the community for me. 

Gainsightに登録のないメールアドレス宛にサーベイを送信する方法はありますか。Company や Relationshipもブランクです。関連トピックでは解決できませんでした😞

The OAuth API key I’ve been using for a long time, is suddenly getting a 400 error. If I create a new API key it works just fine. What happened and how can I prevent that in the future, because I have a lot of things connected to that key that I now need to update. 

Hi,We created a role for employees that would only give the “Forum moderation” permission so they can access the content tab in control. When clicking a topic in the overview list they see the error message “Something went wrong, please try again” if the employee has this role. Even though the error pops up everything seems to be working and loads as expected and the user can take any action they want to on the conversation. Is this just a bug or is there something else going on here? Thanks!

Is there a way when accessing Staircase you can pick what Executive Dashboard loads when you login vs having to go from the system default to select the dashboard you personalized?

2026/4/3(金) のオフィスアワーでお伺いしたく、事前にご連絡いたします！🙇お聞きしたいこと Gainsight⇒Hubspotでデータを連携する際に、フィールドをnullで上書きする方法を知りたいです 背景 日次でGainsight⇒Hubspot、Hubspot⇒Gainsightのデータ連携を行っています 値を持った状態のフィールドをGainsight上で値なし（--）に変更し、Hubspotに連携したところ、nullで上書きされず、Hubspotで持っていた古い値が生きていてGainsightに戻ってきました グローバルサポートに確認したところ、nullで上書きするには以下しかないと回答がありました： Gainsight上でデータなし（--）は厳密にはnullではないため、nullで上書きする用に対象フィールドの個数分のカスタムフィールドをルールで作成して、criteriaや分岐でそれらを制御する 連携するフィールドは数が多いので、サポートの回答通りの運用は、保守の観点からも現実的ではないかなと思います、、、もしnullのフィールドも連携できる他の方法があるなら、お伺いしたいです。よろしくお願いいたします。

It is clearly not solely based on the amount of time a page was loaded/refreshed.Is it unique views per user? Per session? 

2026/4/3(金)のオフィスアワーでお伺いしたく、事前に質問させていただけますと幸いです！🙇🏻やりたいこと Companyオブジェクトにある顧客ステータスに関するフィールドの値が、条件1から条件2に変更された時にSlackに通知（メッセージ）を投稿したい 条件1：フィールドに割り当てたドロップダウンのうち、「初期設定期」が含まれるものが選択される 条件2：フィールドに割り当てたドロップダウンのうち、「オンボ期」「アダプション」「サクセス期」が含まれるものが選択される お聞きしたいこと やりたいことの実現のためには、どんな方法が最適か（オープンクエスチョンで申し訳ないのですが、一旦フラットにお聞きしたいです…！） 補足 Gainsightサポートにも相談し、以下の回答をいただき、設定やルール作成はやってみたのですが、Slackとの接続部分（Gainsight上の結果をどうSlackへ連携すればよいのか）で苦戦しております、、 ルールの場合、Action setupでSlackが選択できない プログラムの場合、対象の絞り込みからどうつなげるのかが分からない　など You can set up the notifications as follows:Rules Engine: Create a rule to monitor the Company object and set the condition to trigger when the "Stage" dropdown changes to the desired status.   Slack Notification: Configure Gainsight’s Slack integration or use Sally to send the notification to the desired Slack channel or user. Ensure the Slack toggle is enabled in your Channel Subscription settings.   Advanced Notifications (Optional): For customized messages, you can use Rules Engine or

お世話になっております。ナレッジワーク岩田と申します。Gainsightサーベイの運用についてご教示いただけますでしょうか。 当社（ナレッジワーク）では、ユーザー満足度調査のため、顧客管理者を経由してサーベイを転送いただき、その結果を集計する運用をしております。詳細：顧客の管理者にサーベイ実施の許諾をいただく 顧客の管理者にサーベイURLをお渡しし、エンドユーザーに転送いただく エンドユーザーに回答いただいたものを当社で集計する ※当社はエンドユーザーのメールアドレスを直接利用する許可を得ていないため、 　顧客の管理者を経由している Gainsightのサーベイは個人に登録された連絡先に対してサーベイを送る仕様と理解しています。当社ユースケースでは、対象者情報をGainsightに登録していないため、通常の配信フローがそのまま使えない状況です。 そこでお伺いしたいのですが、・同様の課題に取り組まれた経験のある方はいらっしゃいますでしょうか。・その際にGainsightサーベイ機能をどのように運用されたか（すべきか）ご教示いただけますでしょうか。よろしくお願いします。

My team and I just met to connect Gainsight to Gong via the support documents we were given: https://support.gainsight.com/gainsight_nxt/Timeline/02Admin_Guides/Configure_Gong_Integration_Settings However we ran into an issue right off the bat however as the first step listed in this configuration guide is to set up API access across all our keyword trackers, and this is not available to us because we primarily leverage smart trackers and this API connection feature didn't exist in the same way as it does on manually added trackers. Is there a way to use Gong's smart trackers and feed those into Gainsight via the API? Thank you to whomever jumps in with advice or wisdom!

We are launching Spaces soon and have a couple of questions:Customer Logo in Spaces - How does a customer upload a logo? I have uploaded our logo but am not able to view it in preview mode or see how a customer will update their logo. Customize Spaces Header - Will their be a way to standardize a Welcome Header for our CSMs to modify versus creating from scratch every time?Will the documents feature be accessible in Spaces? When will the Customer Goals and Metrics be accessible in Spaces?

Hi, I'm trying to create an KC article as card that invokes a chat bot.  Any recommendation on how to do this? I dont know what to use hyperlinks as the experience is not great. We have tried doing onclick event, but it appears this is stripped out from the KC article.  

 Product: Gainsight PXIssue Summary:We are using Gainsight PX to trigger a guide (Guide B) via a query parameter (?showGuide=guideB) on a specific page. The guide is set to launch automatically on page load, with the qualification scope configured as “once per visit” and “ignore throttling” enabled.However, we’ve observed that when a user clicks the Knowledge Center Bot (KCBot) button at the bottom of the screen, it causes a page refresh, which re-triggers Guide B unintentionally. This creates a disruptive experience for users who are trying to access help content via the bot.Steps to Reproduce:Navigate to the target page with ?showGuide=guideB in the URL. Guide B launches as expected. Click the Knowledge Center Bot button. The page refreshes and Guide B re-triggers.Expected Behaviour:Guide B should not re-trigger when the KCBot is clicked, especially if it has already launched during the session.Troubleshooting Attempted:Verified that the guide is set to “automatic” and “on page load.

Can we create a new custom tab in KC bot?

We have a custom UI and I wonder if there is a way to not use a KC badge at all and trigger the KC popup with JavaScript directly from our app?Thanks

Hi Everyone, I’m looking to see if anyone has come across this issue before. My web based product uses a login screen and I wish for the KC bot to displayed there as well as in the product. However, this does not seem to be happening. I included the login URL to the “activation” section in the bot editor but no luck. Has anyone been able to get around this issue? Thanks!